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Engineering Program Manager #2405-230700-02

Right-of-Way Section

Date Opened
Wednesday, May 08, 2024 8:00 AM
Close Date
Wednesday, June 05, 2024 4:59 PM
Charlotte Department of Transportation
  • $91,237-114,046; commensurate with experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.




The CDOT Right-of-Way Section Manager is responsible for managing permitted activities within Charlotte’s public right-of-way, including 15+ staff and resources committed to the review, permitting, and inspection of regulated activities. These activities include permitting and construction inspection of utilities, coordination of requested right-of-way uses, right-of-way abandonments, right-of-way leasing, and right-of-way encroachment agreements. Additional responsibilities include overseeing the Department’s Americans with Disabilities Act (ADA) program and staff to ensure timely and ongoing compliance of the Department’s programs, services, and activities. This position will assist the Right-of-Way ADA Program Manager in the implementation of the City’s Public Rights-of-Way Transition Plan. This is a Section Manager level position that frequently requires independent judgment and sound application of discretion. The Right-of-Way Section Manager must be able to find an appropriate balance of enabling positive uses of the public right-of-way with the need to protect the City’s interests, including public safety. This position requires proficient communication with City Council, senior City management, community members, and industry professionals. The Right-of-Way Section Manager is responsible and accountable for effective and efficient implementation of the section programs and all related activities.

Major Duties and Responsibilities

Section Management and Leadership
  • Proactively identify and track critical projects and issues, regularly communicating to the Division Managers topics that require input or direction from Department Leadership. 
  • Manages, supervises and mentors 15+ staff, identifying and targeting areas of growth and professional development, and providing regular leadership and direction to staff on projects and initiatives. 
  • Support Division Managers in the management and leadership of the Division, including responding to public records requests and media-related matters. 
  • Builds and fosters a professional environment that reflects a high value on internal and external customer service, collaboration, preparation, work quality, and appropriate professional behavior. 
  • Models excellent customer service, ensuring that all customers are treated promptly and professionally. 
  • Meets customer service expectations, holding the Section accountable for setting and tracking customer service goals (e.g. on-time review targets & response times) and adapting resources to achieve targets. 
  • Performs all other duties as assigned.
Utility Program
  • Manage the Utility Program authorized and regulated by the Utility Right-of-Way Use Ordinance, including annual Utility Master Permit renewals.
  • Facilitate the Utility Right-of-Way stakeholders committee and remain responsive to their feedback and suggestions. 
  • Work closely with utility providers and City staff to resolve conflicts between utility requests to work in the right-of-way and right-of-way use standards. Offer alternatives and exceptions in an appropriate, reasonable, consistent, and defendable manner.
  • Participate in construction and traffic control plan review, scheduling, permitting and inspection of utility activities occurring in the right-of-way. 
  • Oversee the review and inspection of all permitted utility construction.
Other Right-of-Way Activities
  • Oversee the coordination and permitting of non-utility and non-event activities in the right-of-way including the Right-of-Way Use Permit program, sidewalk dining, valet parking, food trucks in right-of-way, house moving, privately commissioned art, right-of-way encroachments, abandonments, leases and various other proposals for the private use of public right-of-way. 
  • Support placemaking efforts such as parklets, paint the pavement, and signal cabinet wraps while considering first amendment protections, public safety, risk management, and protection of public infrastructure.
  • Oversee the Departments Americans with Disabilities Act (ADA) program and assist the Right-of-Way ADA Program Manager in the implementation of the City’s Public Rights-of-Way Transition Plan. Ensure timely and ongoing compliance with Title II of the ADA, Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964, and other applicable federal and state regulations pertaining to accommodation and accessibility.

Knowledge, Skills & Abilities

  • Skilled facilitator, negotiator, problem solver, and ability to resolve conflicts 
  • Ability to effectively communicate, both orally and in writing, with a wide variety of individuals and audiences, including Charlotte City Council, senior City staff, community partners, citizens, engineers, and contractors
  • Ability to manage a diverse group of people in a wide variety of program areas, including establishing and meeting programmatic performance goals, personnel development and mentoring, and providing group coordination and leadership. 
  • Knowledge of technical areas including design and construction standards and practices, aerial and underground utility installation practices, boring and trenching techniques, traffic control, roadside safety concepts, and traffic operations. Ability to read engineered construction plans. 
  • Knowledge of the Manual of Uniform Traffic Control Devises (MUTCD) and traffic control provisions as they relate to working in and around the public right of way. 
  • Knowledge of the Americans with Disabilities Act (ADA), Title II of the ADA, Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964, and other applicable federal and state regulations pertaining to accommodation and accessibility. 
  • Sound judgment in considering new ideas or proposals.
  • Ability to learn independently.
ADA and Other Requirements:
  • Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
  • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
  • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
  • Adequate vision, hearing, and speech required.
Sensory Requirements:
  • Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
  • Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
  • Comprehensive written information in work-related documents.
  • Ability to hear, understand, and distinguish speech.
Working Conditions:
  • Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phone.  

Preferred Qualification

  • PE preferred.
  • Preferred 5-7 years of experience in transportation engineering, transportation planning, administration, customer service, and managing project teams.

Minimum Qualifications

Bachelor's Level Degree - Engineering and five years relevant experience.


Master’s level degree and three years relevant experience.

  • An equivalent combination of education and relevant experience that provides the necessary knowledge, skills, an abilities to successfully perform the essential job duties

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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