Fire Telecommunicator I #2404-304000-03

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

A Telecommunicator I (part-time) will perform the following major duties and responsibilities:

• Answer incoming emergency and routine phone calls as quickly as possible according  to Communications Division training guidelines.  
• Interact with the public in a tactful, firm, respectful and decisive manner to obtain information from people under extreme stress. 
• Question callers to determine locations & nature of problems to determine type of  response needed.  
• Record details of calls / dispatches / messages and call notes.  
• Choose the appropriate action and dispatch resources as quickly as possible utilizing the Computer Aided (CAD) system.  
• Use Computer Aided Dispatch System in accordance with Communications Division training guidelines.
• Operate console radio equipment with clarity, tact, and efficiency in accordance with Communicaitons Division training guidelines.
• Communicate effectively with dispatched resources, relaying incident information appropriately and fulfilling all requests.
• Communicate effectively with other TC’s on duty to ensure seamless and accurate service.    
• Perform tasks in accordance with departmental and city policy and state and federal law, supplemented with specific direction from division supervision and/or sworn departmental leadership.    
• Facilitate city and/or department notifications when required or requested. 
• Assist on scene as a Chief aid at large scale, dynamic incidents.
• Perform other duties as assigned.

• Considerable knowledge and operational experience of multi-channel radio and multi-line telephone systems.
• Working knowledge of the functions, practices, and procedures of the Charlotte Fire Department.
• Working knowledge of the physical layout and geography of the City of Charlotte and surrounding areas.
• Ability to accurately receive and clearly transmit radio communications.
• Ability to assess people and situations, to apply sound judgment, to remain calm under high stress environments and to elicit sufficient and essential information for dispatching and assisting field personnel.
• Ability to multi-task, i.e., work simultaneously on different calls, with different agencies and personnel.
• Ability to communicate (speak and write) clearly and distinctly.
• Ability to monitor multiple radio talk groups at one time.
• Ability to maintain accurate and complete work activity records and files.
• Ability to detect or tell differences between sounds varying in pitch & loudness.
• Ability to communicate information / ideas clearly in written & spoken language.
• Ability to remember information such as words / numbers / pictures / procedures
• Ability to follow reasonable and prudent orders from members in supervisory positions.
• Ability to work in a Team setting.
• Ability to obtain and maintain minimum training standards and certifications. This includes an initial training period and continuing education.

• High School Diploma
• At least 18 years of age by the date of the written assessment.
• A valid driver’s license in your current state of residence as a condition of employment.  All applicants must have valid driver's license listing current residence to be considered for the Fire Telecommunicator position. 
• Must meet NENA Hearing Standards for Public Safety Telecommunicators (NENA-STA-007.3-00).

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.