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HNS Neighborhood Stabilization Program Manager #2404-267900-01

(HNS Program Mgr, Salary Grade 11)

Date Opened
Friday, April 19, 2024 2:40 PM
Close Date
Friday, May 31, 2024 11:00 AM
Housing & Neighborhood Services
  • $78,814 to $90,000, based on experience
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and Youth Programs, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.




The Housing Neighborhood Rehabilitation Program Manager oversees the City’s Housing Rehabilitation Programs, ensuring their ongoing success. The Program Manager supervises the Neighborhood Stabilization rehabilitation staff and operations, including programs like SafeHome, Lead Safe and Healthy Homes, and the Emergency Repair Program, along with other assigned special programs and projects. The Neighborhood Stabilization Program Manager is responsible for all aspects of program management, program review and development, program monitoring and funding source compliance.

Major Duties and Responsibilities

  • Supervise a team of rehabilitation specialists, administrative support and lead paint outreach personnel involved in more than 100 projects annually.
  • Develop and implement new programs to address emerging needs and changing housing conditions across Charlotte.
  • Collaborate with the city’s technology team to develop user friendly tools and platforms for program participants.
  • Develop and utilize excel spreadsheets to analyze rehabilitation data.
  • Ensure compliance with city policies, federal regulations and standards for various programs and funding sources.
  • Develop, maintain, and leverage partnerships with internal partners across the city, as well as external partners such as United Way, Atrium Health, and Duke Energy.
  • Utilize resources and partnerships to advance the city’s Anti-Displacement strategy and.
  • Operationalize the Staying in Place model to help residents connect to programs, resources, and other forms of support to help them stay in place as neighborhoods change over time.
  • Assign workloads and review projects for key milestones and project completion.
  • Provide comprehensive reports to leadership on rehabilitation pipelines and programs.
  • Utilize critical thinking and data analysis to assess the outcomes and impact of rehabilitation programs, presenting recommendations for programs and process enchantments.
  • Uses critical thinking and data analysis to describe the outcomes and impacts of rehabilitation programs and makes recommendations for program and process improvements.

Knowledge, Skills & Abilities

  • Experience in independently managing complex community service programs and overseeing multiple staff members.
  • A thorough understanding of the housing rehabilitation process.
  • Extensive knowledge of HUD funding requirements.
  • Experience with federal crosscutting requirements, including Environmental Review, Historic Preservation, Section 3, and Davis Bacon.
  • Strong Proficiency in Microsoft Word, Excel, Outlook
  • Exceptional organizational, planning and time management abilities.
  • Must have a valid driver’s license and the ability to obtain City driving authorization.
  • Self-motivated, ability to work well in a team-based environment, requiring minimal supervision with effective interpersonal skills.
  • Strong analytical, critical thinking and problem-solving abilities.
  • Effective communication skills, both verbal and written.

Preferred Qualification

  • A four-year degree, preferably supplemented by courses in public administration, housing development, finance, community development or real estate.
  • Understanding of building science/healthy housing principles
  • General Contractors license
  • Building inspection training/certification
  • Lead safe work practices training/ certification.
  • Bilingual (Spanish/English) preferred, but not required.

Minimum Qualifications

High school graduation or equivalent and seven years relevant work experience, OR Associate's Degree and five years relevant work experience, OR Bachelor's level degree and three year relevant work experience, OR Master's level degree and one year relevant work experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.


Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.


Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.


The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.


Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.


You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.


Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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