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Claims Representative-Senior #2404-226310-01

Property & Casualty

Date Opened
Saturday, April 13, 2024 8:00 AM
Close Date
Monday, July 08, 2024 8:00 PM
  • $61,753-$77,191 Commensurate with Experience
Employment Type
  • Full Time


An advanced claims adjusting position involving technical work in the field of management of public liability claims presented against the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education. Claims management involves investigation, evaluation, negotiation, and adjustment of claims for alleged damages and personal injury arising from employment by or the operation or use of City, County, or Board of Education property or equipment/ all property and casualty claims. Work is performed independently within the incumbent's level of settlement authority. The duties include review of claim files and reserving activity of third party administrators.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Major Duties and Responsibilities

  • Adjusts property and casualty claims from commencement to completion.
  • Reviews and analyzes reports of accidents including property damage and bodily injury to determine liability.
  • Reviews and evaluates claims and recommends appropriate action.
  • Conducts field accident investigations including locating and questioning claimants, law enforcement officers, witnesses, and other parties.
  • Obtains signed or recorded statements of incidents.
  • Recommends case reserves.
  • Assists in the gathering of formal evidence by taking photographs, preparing diagrams and making measurements at the accident scene.
  • Investigates and negotiates settlements for automobile and general liability claims.
  • Settles claims within designated authority limits.
  • Cooperates with litigation manager in defense of litigated files.
  • Serves as back-up for the Claims Manager.
  • Conducts training, as necessary and appropriate, on a full range of risk management topics.
  • Assists in the supervision of one or more claims assistants.
  • Works with supervisory and management personnel in assigned departments and with County and CMS Departments in the areas of accident review, loss prevention and reporting processes and procedures.
  • May occasionally be on call with the need to respond to accident sites on nights, weekends, and holidays

Knowledge, Skills & Abilities

  • Three years experience as an Auto, General Liability or Multi-Line insurance claims adjuster
  • Municipality industry experience strongly desired,
  • Excellent communication and presentation skills.
  • Ability to establish and maintain effective working relationships.
  • Computer literacy.
  • Knowledge of North Carolina insurance laws.
  • Considerable knowledge of investigative and adjustment techniques, procedures and practices involving property and casualty claims.
  • Considerable knowledge of the general theory and content of public liability negligence laws and case law related to property and casualty claims.
  • Knowledge of local government, organization, functions, and safety provisions.
  • Ability to analyze facts and exercise sound judgment in negotiation, adjustment and investigation matters.
  • Ability to obtain information through interview and investigative methods.
  • Ability to perform unsupervised fieldwork.
  • Ability to interpret accident information and determine liability.
  • Ability to analyze medical reports and evaluate bodily injury claims for the purpose of negotiating a settlement

Preferred Qualification

  • BS/BA in business or insurance preferred.
  • Requires a North Carolina Property Casualty Adjusters License.
  • Requires compliance with the North Carolina Department of Insurance continuing education requirements.
  • Requires a valid driver's license and driving record that meets the standards of the City of Charlotte to obtain a City Driving Permit.

Minimum Qualifications

High school graduate or equivalent and five years relevant experience.


Associate’s Degree and three years relevant experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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