GIS Manager #2403-376000-01
- Date Opened
- Wednesday, March 13, 2024 3:00 PM
- Close Date
- Wednesday, April 03, 2024 3:00 PM
- Section
- Charlotte Water
- Salary
- $107,774.00 - $119,748.00/year - Commensurate with experience
Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Function
Professional - Technology
Summary
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partner agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery. Charlotte Water Technology is a division of the I&T Department and directly supports Charlotte Water.
Charlotte Water Technology is seeking a GIS Manager to plan, coordinate, design oversee and maintain Geographic Information Systems (GIS) and related data. The position is responsible for managing staff who design, maintain, and support GIS systems, including mapping, spatial data analysis, system configuration and troubleshooting, database integrity, application development, and the editing and maintenance of related data. The primary areas managed include GIS (data and systems), unmanned aerial vehicles (UAV) program, pipeline inspection software (ITpipes) and CCTV, AVL program, surveying, and custom applications. Other essential activities include collaboration with managers and resources to identify business needs and lead planning, budget development, procurement, and managing costs across all activities.
SUPERVISORY RESPONSIBILITIES
Work requires managing and monitoring work performance of a major departmental function including making final recommendations or decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. Complexity may be determined by level of direct supervisory responsibility.
Major Duties and Responsibilities
• Manages a team of GIS professionals including data editors while providing thought leadership, goal setting and vision, and conducting performance evaluations.
• Manages, supports, and oversees the GIS (Geographic Information Systems) Program to include data and systems.
• Provides general planning and budgeting, including direct effort and coordination of internal and external resources.
• Coordinates or interacts with decision makers, system owners, and end users to define business and systems goals. Recommends efficient business and operational systems and technological solutions in support of core organizational.
• Participates in the RFP process, selection of solution/vendor, and contract negotiation.
• Facilitates regular technology roadmap reviews, industry best practices, system enhancement and/or end-of-life planning.
• Identifies trends / recurring issues for long-term remediation. Reviews and approves team change request for impacts and compliance with process and procedures. Ensures requests are handled in a timely fashion in accordance with City service level agreements.
• Manages vendors, monitors progress, updates and meet with stakeholders, obtains required approvals, and updates projects in project management software.
• Performs or delegates administrative functions to support the Department or Citywide ArcGIS components. Oversees data management and analysis. Esri ArcGIS Enterprise refers to the Portal for ArcGIS, ArcGIS Server, and ArcGIS Data Store).
• Manages the design and maintenance of spatial and relational databases to meet organizational needs and ensure efficient distribution of databases to users in multiple offices either through remote access to a central server or distributed across multiple servers.
• Coordinates with Innovation & Technology staff to ensure systems are configured optimally and are properly backed up.
• Directly creates and oversees the creation of ArcGIS web applications. Configures widgets, creates maps, and designs application layout.
• Serves as a primary member of the CLTWater Incident Management Team and provides direct support and coordinates team staffing to the CLTWater Operations Center as needed for incident support. Incident support will require night and weekend work.
• Facilitates and provides direct support to the City’s Emergency Operations Center as needed.
• Facilitates lifecycle support of the CLTWater Automatic Vehicle Location (AVL) solution. Creates and maintains real time streaming data feed of vehicle locations for integration into other applications. Ensures permissions for AVL software are met for CLTWater.
• Provides general oversight of large format plotter management and Closed-Circuit TV (CCTV) for pipe inspections, where applicable.
• Serves as the liaison to the GIS Team in I&T Center for Data and Analytics and coordinates CLTWater initiatives with this team and other City departments as needed.
• Provide general oversight for CLTWater Unmanned Aerial Vehicle (UAV) Program.
• Performs related work as required.
Knowledge, Skills & Abilities
• English grammar, spelling, and punctuation
• Modern office procedures, methods, computer equipment, and applicable software applications
• GIS Hardware and Software Architecture
• Principles and practices of employee supervision
• Departmental business processes
• Active Directory principles
• Principles of geography and geographic information systems terminology
• Large format plotter technologies
• Principles of business analysis
• Project Management lifecycle
• Knowledge of creating, editing, and maintaining GIS data
• Knowledge of programming languages (e.g., Python, SQL, HTML, JavaScript, and CSS) in the GIS framework, and Microsoft’s SQL Server.
Skill in:
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Troubleshooting and analysis
Ability to:
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Coordinate mapping systems and cartography
• Create and maintain map, feature, and custom geoprocessing services
• Ability to oversee projects, prepare and manage a budget, obtain quotes, create project plans, and determine project goals. Ability to create ArcGIS web applications, configure widgets, create maps, and design application layout
Preferred Qualification
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Geographic Information Systems (GIS), Geography, or a related field and Five (5) years of experience in database administration and solution architecture
• Minimum of three years of supervisory experience
• Knowledge of Water and Wastewater Utility business and operations
• Direct experience managing and administering ESRI based GIS solutions and data in a utility environment
• Direct experience in managing and administering the ESRI ArcGIS Enterprise applications to include the ArcGIS Portal
• Direct experience in managing and administering the ESRI Utility Network
Minimum Qualifications
• High School Graduate or Equivalent
• Nine (9) years of experience in database administration and solution architecture
OR
• Associate degree from an accredited college or university in Information Technology, Computer Science, Geographic Information Systems (GIS), Geography, or a related field
• Seven (7) years of experience in database administration and solution architecture
OR
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Geographic Information Systems (GIS), Geography, or a related field
• Five (5) years of experience in database administration and solution architecture
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.