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Operations Supervisor #2403-254000-01

Date Opened
Monday, March 18, 2024 8:00 AM
Close Date
Monday, April 01, 2024 8:00 PM
General Services
  • $75,061 - $93,826


The goal of the City of Charlotte's General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the City in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, and other support services. The Department guides city departments through innovative and efficient deployment of resources to meet their missions.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Seeking an Operations Supervisor in the Facility Operations Division of the General Services Department. The position is based in the Facility Operations Division of the General Services Department. The Operations Supervisor will be responsible for directing and supervising a diverse field staff (painting, carpentry, roofing, M/E/P, etc.) in the maintenance of various City Buildings, Parking Lots, Parking Decks, and Structural Systems. Provide project management for building improvement projects and preparation of Capital Improvement Projects (CIP) budgets associated with these and other programs.

Major Duties and Responsibilities

  • Manage and coordinate the operation of City facilities
  • Direct City staff, architects, engineers, and construction contractors in the accomplishment of building and site work renovation projects
  • Assist in new construction projects including reviewing design documents, representing Facility Operations in progress meetings, providing construction oversight and performing on-site inspections
  • Manage maintenance agreements/contracts for fire/life safety, elevator and janitorial services
  • Manage the City’s snow & ice removal program
  • Assist in long range capital planning to ensure the City's building portfolio is maintained at an excellent level
  • Establish Facility Operations work rules, operating policies, and other controls necessary to achieve objectives
  • Oversee the preparation of reports to document Facility Operations activities
  • Represent the division on City-wide committees and initiatives
  • Work is performed with considerable discretion and independent judgment in directing assigned activities, project management and includes indirect supervision of subordinate supervisors and labor /trade staff

Knowledge, Skills & Abilities

  • Ability to read and interpret drawings, plans, and documents
  • Requires excellent verbal & written communication skills
  • Excellent coordination and project management skills
  • Excellent problem-solving skills 
  • Great customer service skills
  • Ability to plan, prioritize, and organize work and complete assignments with minimal supervision
  • Requires after-hours and weekend emergency work as needed during snow & ice events, critical facility shutdowns, civil unrest, extraordinary events, etc. 
  • Requires a good driving record, current driver's license, and the ability to receive and maintain a city driving permit
  • Prefer excellent computer skills with proficient in the use of Microsoft Office Suite
  • Superior knowledge of computerized work management systems
  • NC State General Contractors license is a plus
  • LEED, IFMA, and/ or BOMI certification is a plus
  • Ability to stand, walk, sit, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
  • The employee is regularly required to lift up to 100 pounds, frequently lift up to 50 pounds, and occasionally required to life more than 100 pounds
  • The vision requirement includes, close vision, dept perception and the ability to adjust focus

Preferred Qualification

  • Minimum of five (5) years as a senior management analyst, project manager, program manager or property manager
  • PE license or NC General Contractors license
  • LEED AP or Green Associate

Minimum Qualifications

  • Associate's degree with five (5) years experience in construction; or facility management or a Bachelor's degree with three (3) years experience in construction or facility management; or equivalent experience, skills and education to perform the essential functions of the position


  • $75,061 - $93,826 Commensurate with experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded. 

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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