Strategic Planning & Operations Division Manager #2403-230800-01
- Date Opened
- Wednesday, March 13, 2024 8:00 AM
- Close Date
- Wednesday, April 03, 2024 11:59 PM
- Section
- Storm Water Services
- Salary
- $113,161.00 - $125,734.00/year
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
Major Duties and Responsibilities
- Responsible and accountable for Asset Management, Planning, Inventory, Operations and Investigations teams.
- Manage over 40 positions and establish work plans, goals and objectives.
- Develops efficiencies and consistent evaluations based on Storm Water Services inventory in terms of age, quantity, size, condition, life expectancy and recent project improvements.
- Provide strategic direction for asset risk assessment, rehabilitation, replacement forecasting, lifecycle costs, long-term planning and performance reporting.
- Advance the use of data and analytical tools to optimize the maintenance and replacement of stormwater assets.
- Identify and prioritize Capital projects and partner with the Storm Water Services financial team and section leaders to understand the five-year Capital Fund and operating budgets.
- Ensure consistent, equitable, responsive, and accurate investigations and reporting of resident concerns in alignment with departmental scope-of-service policies.
- Oversee and develop operational activities including CCTV pipe inspections, fleet and equipment management, emergency and severe storm response, and road inlet inspections and cleanings. Future operations may include pipe cleaning, ditch and channel maintenance, vegetation removal, etc.
- Evaluate organizational needs and invest in integrated technology systems.
- Serve on the Storm Water Services Leadership team and assist in efforts to develop policies, procedures, and guidelines for the organization.
- Establish and implement Division procedures and standards including needed change.
- Work to promote an inclusive environment for all staff in the Division.
- Ensure technical competency of self and staff.
- Coordinate and maintain positive relationships with multiple agencies, including but not limited to Planning, CDOT, Charlotte Water (CW), General Services, Mecklenburg County, NCDOT, and CATS.
- Represent Storm Water Services for presentations to Storm Water Advisory Committee (SWAC), professional organizations, and internal meetings.
- Work with the Storm Water Services Budget Manager to manage CIP funding and cash flows.
- Manage operating budget to support the Division’s operations.
- Conducts resource planning to ensure proper level of staffing and supports organizational adjustments where needed to provide effective overall management.
- Support professional growth and development of staff.
- Approaches change in a positive manner. Speaks positively regarding change to others and sets a strong example for others.
- Performs other duties as assigned.
Knowledge, Skills & Abilities
- High level of technical competence in the areas of engineering, stormwater principles, construction contract law, and permitting processes.
- Ability to understand and effectively provide oversight of and support for staff while ensuring an inclusive environment for employees.
- Ability to evaluate competing objectives and ability to facilitate consensus with contractors, developers, consulting engineers, and other city staff.
- Ability to communicate information to technical and non-technical audiences both verbally and in writing.
- Ability to manage an operating budget.
- Strong leadership and communication skills to develop and support employees.
- Ability to drive results with attention to key metrics, reporting, and performance accountability.
- Ability to drive process enhancements.
- Demonstrate high level of self-awareness and emotional intelligence.
- Display high level of resiliency, able to face difficult situations and manage conflicts effectively.
- Ability to establish and maintain effective working relationships with City executives, City Council and other public officials, contractors, business and community leader, city staff and the general public.
- Ability to perform effectively in a fast-paced, high-pressure environment.
- Proficiency with Microsoft Office Suite Products (Word, Excel, Access, and PowerPoint) and ability to learn other systems as needed.
Preferred Qualification
- Knowledge of best practices in asset management.
- Knowledge and experience in storm water construction management and engineering principles.
- Supervisory experience.
Minimum Qualifications
- Bachelor’s Degree in Engineering and seven years of related experience or Master’s Degree and five years of experience.
- Registration as a Professional Engineer (PE).
Salary
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion