Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This is a Grant-Funded position. This position’s primary responsibility is to provide administrative and analytical support to the employee wellness division as the management analyst.
Assist in coordination, communication and informational updates for training and development process of the employee wellness division to include the peer support team and spiritual wellness division. Process updates and modifications to the departments Peer Support, Chaplaincy data as needed. Responsible for administrative oversight and coordination of resources for the department’s various wellness initiatives and programs. Provide facilitation of the department’s financial wellness initiatives. Provided additional administrative support to both Senior Behavior Health Specialist and the Chaplain as needed.
Major Duties and Responsibilities
• Works with the Senior Behavior Health Specialist, Chaplain, Charlotte Mecklenburg Police officers and surrounding Mecklenburg County law enforcement officers and community partners as a departmental liaison for the employee wellness division.
• Knowledge and experience in community mental health and/or wellness-based program services delivery.
• Demonstrated knowledge and experience of the principles and practices of health and wellness, wellness education.
• Must be able to work independently and within a collaborative team environment.
• Must be willing to work a flexible schedule with some local travel required, and ability to attend and participate in some evening and weekend sponsored wellness events.
• Ability/willingness to travel and to work flexible hours and respond to crisis calls after hours on a rotating basis.
• Demonstrated organizational, time management and presentation skills with the ability to follow through on assigned duties independently within guidelines provided.
• Excellent written and oral communications, with emphasis on keen listening and ability to effectively interpret verbal communications and needs of wellness consumers.
• Must be dependable, able to follow instructions, respond to management direction and be able to improve performance through management feedback.
• Participates in internal, community and media events
• Provide administrative and analytical support to the employee wellness division as the management analyst.
• Create Weekly reports
• Create Monthly reports
• Delivers standard of professionalism while interacting with internal and external customers
• Responsible for administrative oversight and coordination of resources for the department’s various wellness initiatives and programs and resources to address intervention needs and encourage resiliency withing the entire CMPD department.
• Provide facilitation, oversight and coordination of resources and logistical management of wellness initiatives and classes.
• Provided additional administrative support to both Employee Wellness Director and Spiritual Wellness supervisor as needed.
• Compile and analyze data and findings, make interpretations then write comprehensive reports based on data; use these findings to help identify information gaps and future collection requirements.
• Research and respond to inquiries and information requests.
• Reviews, organizes, updates, and maintains system data, reports, files, documents, and related information; develops and maintains resources to assist with wellness projects.
• Manages multiple software systems to prepare reports and presentations in efforts to assist administration in decision-making processes.
• Performs other duties as assigned
Knowledge, Skills & Abilities
• Must have attention to detail, with ability to collect and analyze information.
• Knowledge of data management and analysis of community resources and agencies.
• Must have the ability to establish working relationships with other employees, agency partners and the public using own initiative and general instructions.
• Must have understanding, knowledge and familiarity with mental health community.
• Familiarity and understanding of personality and resilience training.
• Ability to establish and maintain working relationships with other employees, volunteers, agency partners and the public.
• Coordinates employee wellness programs and resources in partnership with local mental health and wellness agencies, business partners and other available resources.
• Continually assesses the needs and interests of employees.
• Creates awareness and promotes participation by developing creative strategies that will increase participation and support of wellness initiatives.
• Maintains appropriate, complete, and accurate records on all wellness programs and participation.
• Monitors effectiveness of programs, including return on investment results.
• Develops communication tools and training programs regarding wellness and other health matters, including social media opportunities.
• Rewards program, and other district sponsored wellness programs and events.
• Ensures the confidentiality of participant information in compliance with HIPAA standards and other regulations and policies.
• Ability to communicate clearly and effectively orally and in writing.
• Candidate must have both technical skills and strong critical thinking skills.
• Knowledge of collection and research techniques of various social media.
• Strong problem-solving skills with an interest and ability to conduct analysis.
• Principles and practices of program administration and management.
• Principles and applications of critical thinking and analysis.
• Best practices, trends and emerging technologies.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Requires high degree of computer literacy and modern office technology.
ADA and Other Requirements
Positions in this class typically require fingering, grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required
Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members); and frequent exposure to computer screens, files and phone.
Preferred Qualification
A Bachelor's degree in Human Services or related field and at least 3 years of work experience in the relevant area.
Minimum Qualifications
High School Graduate or Equivalent and three years related work experience
OR
Associate's Degree and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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