Airport Credentialing Specialist - Trusted Agent #2403-107400-01

Airport Operations Officer I

Date Opened

Friday, March 22, 2024 10:45 AM

Close Date

Monday, April 01, 2024 11:59 PM

Section

Aviation

Salary

$44,788 - $57,228/yr.

Employment Type

Full Time

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Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.

Function

Airport Credentialing Specialists-Trusted Agents are members of the Airport Security Operations Team. They are responsible for the overall process necessary for obtaining airport security clearances and access credentials.

Summary

Trusted Agents interact directly with customers and tenant stakeholders in the CLT Airport Credentialing Office. They obtain, validate and process various regulatory and security related background checks including employee testing, identification and work authorization validation, biographical information collection and safeguarding, fingerprinting, employee vetting and issuance of airport identification badges in accordance with various local and federal governing requirements.

Major Duties and Responsibilities

• Review and verify all badge and fingerprint applications, including the authenticity of identification and work authorization documents according to federal mandates

• Entrusted with the privacy/security of personal information presented during the badging application process, and ensures its protection from unauthorized use

• Issue security badges by proficiently operating the airport’s identity management and other credentialing system software applications

• Is aware of and follows all rules pertaining to the safeguarding of personal information (PII) and security information (SSI)

• Perform data entry and validation, run reports and data audits for employee unescorted access determinations

• Issue airport identification badges and obtain Criminal History Records Checks (CHRC) and Security Threat Assessments (STA) results in accordance with regulatory requirements.

• Monitor and inspect, documents submitted for employee identification and security clearances.

• Operate computer, access control, Identify Management, and electronic fingerprinting equipment.

• Identify and Administer training and testing for employees who access and drive a vehicle on restricted areas of the airport.

• Interpret and adhere to federal regulations, procedures, and instructions to ensure the safety of persons and security of airport property. Assess situations quickly, objectively and determine the proper course of action.

• Prepare and maintain databases, logs, records, and reports.

• Provide exceptional customer service to all customers in accordance with airport and city customer service expectations.

• Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.

• Perform other duties as assigned.

Knowledge, Skills & Abilities

Knowledge of:

• Customer Service principles

• Technology based platforms and related database management.

Skill in:

• Customer Service, and communicating clearly and effectively in person, over telephone and two-way radio, and in writing.

Ability to:

• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, and represent CLT in a professional, positive manner.

• Ability to respond calmly and effectively in emergency and other stressful situations, assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.

• Ability to work in a fast paced, high-volume environment.

• Must be able to operate computer, badging and electronic fingerprinting equipment, and perform data entry with close attention to detail to ensure proper security clearances and accesses are granted.

Preferred Qualification

Experience working in an airport environment.
Experience working with regulatory guidelines of local and federal governing entities.
Customer service experience in a high volume, fast paced environment.
Experience working in a collaborative, team environment.

Minimum Qualifications

High School Graduate or Equivalent and one-year related work experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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