Technology Support Coordinator #2402-378700-01
Limited to Current City of Charlotte Employees
- Date Opened
- Wednesday, February 28, 2024 8:00 AM
- Close Date
- Wednesday, March 06, 2024 8:00 PM
- Section
- Innovation & Technology
- Salary
- $75,061-$93,825 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities
- Coordinates and serves as liaison for technology services and support for multiple business departments.
- Coordinates departmental response to IT-related activities or inquiries and communicates technology processes, changes, outages, security training and updates to business staff.
- Manages technology services, support, and hardware and software management in multiple departments.
- Assists with technology budget planning and tracking. Gathers and documents hardware/software/staff inventory data for various departments.
- Assists with forming and developing teams. Documents technology processes for consistency and staff training.
- Coordinate activities or small projects involving technology changes or upfits, hardware/software management, multi-function devices, or wireless technology services and equipment.
- Performs related work as required.
- This position may oversee work quality, training, instructing, and work assignments.
Knowledge, Skills & Abilities
- Advanced troubleshooting and analysis
- Knowledge of client departmental functions and needs
- Current and upcoming City and departmental hardware and software specifications and needs
- Principles and practices of inventory management
- Wireless technology services and equipment
- Project coordination
- Meet schedules and deadlines of the work
- Understand and carry out oral and written directions
- Accurately organize and maintain paper documents and electronic files
- Maintain the confidentiality of information and professional boundaries
- Customer service
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Communicate effectively, both orally and in writing
- Establish and document standard procedures
- Receive, record, and report data
- Performing a variety of duties, often changing from one task to another of a different nature
Preferred Qualification
- Three (3) to five (5) years of experience in information technology support, including hardware, software and networking
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
- Experience supporting Public Safety business areas: EOC, Police, Fire.
- OMINIXX DCI and CJIS Level 4 Security Awareness Certification
Minimum Qualifications
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion