Application Administrator #2402-373100-02

The Application Administrator is responsible for analyzing and defining simple to complex end user business requirements, collaborating with technical teams to ensure requirements meet stated business objectives, defining scope and requirements of projects, developing project work plans, and leading major project plan components.  Additional responsibilities may include providing advanced application support, training, and developing and maintaining standards and procedures.   

This position interacts with staff, vendors, consultants, contractors, and users throughout the I&T and CATS departments. Participates in rotating on-call support for operational systems during nights, weekends, or holidays as required. 

• Interfaces with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.
• Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications. 
• Provides user support on production construction management applications, including providing queried data.
• Interfaces with end users on existing business processes and design for new business processes to be translated and written into detailed functional requirements and solution design.
• Develops and runs reports, creates and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with system users.
• Performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions.
• Designs and facilitates end user training sessions. Creates user guides and explains complex technical information in a clear and concise manner.
• Performs related work as required.
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

• Procurement and Finance related experience.
• Construction management applications, workflow development and troubleshooting.
• SQL programming languages.
• Client-server technology and applications, basic database structure, technical systems analysis, and design.
• Project management lifecycle.
• Information technology best practices, standards, and terminology.
• Software testing and quality assurance practices.
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
• Analysis and troubleshooting.
• Delivering group and one-on-one training.
• Communicate effectively, both orally and in writing.
• Ability to communicate technical expertise to all levels of users.
• Evaluate software to determine efficiency, reliability, and compatibility with existing systems.
• Plan, develop, and write operational procedures and manuals.
• Research, develop, and document technical design specifications.

• Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Three (3) to Five (5) years of experience in system implementation 
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.

• High school diploma or GED
• Two (2) years of relevant work experience in Information Technology, Computer Science, or a related field
• Any equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
• A valid driver’s license, a good driving record with the ability to obtain and maintain a City Driving Permit.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.