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Domestic Violence Counselor #2402-268900-01

Date Opened
Wednesday, February 07, 2024 8:00 AM
Close Date
Wednesday, February 21, 2024 11:59 AM
  • $56,011-$63,013/ year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Domestic Violence Counselor position works with victims of domestic violence in conjunction with CMPD Detectives and Officers by guiding victims through the criminal justice system, providing short-term counseling and safety planning, and facilitating appropriate referrals to community partner agencies. Domestic Violence Counselors use all available resources to identify at-risk individuals to activate early intervention methods.

Major Duties and Responsibilities

Conducting short-term counseling and safety planning with domestic violence victims.
Identifying and initiating problem-solving projects
Promptly responding to all forms of victim communication
Contacting victims to help them assess their needs and assisting them in taking steps to avoid future assaults
Conducting home visits with law enforcement
Making appropriate referrals to partner agencies
Maintaining a working knowledge of available resources in the community.
Attending court when necessary
Documenting signs of continuing abuse or intimidation of victims and coordinating with unit detectives for appropriate police action
While conducting short-term counseling to victims, being alert for previously undiscovered evidence and witnesses
Acting as a liaison between the unit, patrol officers, partner agencies, and the public.
Participating as an active member of the unit while making positive suggestions for changes in operations or procedures to improve the quality of services provided to victims
Engaging in domestic violence awareness events and facilitating training on domestic violence topics, both internally and externally
Performs other duties as assigned

Knowledge, Skills & Abilities

Extensive knowledge of intimate partner violence and related issues and a commitment to ending the cycle of violence
Demonstrated ability to work effectively both individually and as part of a team.
Superior organizational and time management skills
Excellent oral and written communication skills
Effective public speaking skills
Ability to develop and maintain cooperative relationships with diverse individuals, organizations, and government agencies
Commitment to contributing toward a positive work culture
Must be able to work flexible hours and be available for rotating on-call
Must be computer literate and proficient in Microsoft Office applications

ADA and Other Requirements:
Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
Adequate vision, hearing, and speech required.

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
Comprehensive written information in work-related documents.
Ability to hear, understand, and distinguish speech.

Working Conditions:
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.  

Preferred Qualification

Master’s degree in Social Work, Psychology, Sociology, Human Services or related field

Minimum Qualifications

Bachelor's level degree and three years relevant work experience


Master's level degree and one year relevant work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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