HNS Community Engagement Specialist #2402-263200-01
(job code 263200, salary grade 4)
- Date Opened
- Monday, February 19, 2024 3:15 PM
- Close Date
- Sunday, March 03, 2024 11:59 PM
- Section
- Housing & Neighborhood Services
- Salary
- $56,011 to $63,012, based on experience
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and Youth Programs, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.
Function
Summary
Major Duties and Responsibilities
- Advocacy: As advocates for Charlotte communities, seek to maintain a balance between meeting the needs of both the City and individual neighborhoods
- Coordination: To improve the quality of life in Charlotte neighborhoods, align City resources, projects and initiatives to meet community needs
- Information: Provide information about available programs and services directly to individual citizens and neighborhood groups and help facilitate connections where possible
- Problem Solving: Work with neighborhoods and community groups to empower them to develop and implement solutions that create positive change
- Communication: Present information effectively, both orally and in writing, to elected City officials and civic/community groups. Must also be able to effectively communicate with citizens of varying socioeconomic and cultural backgrounds. Must be comfortable handling conflict resolution with staff and community members
- Public speaking: Develop and deliver PowerPoint and other presentations to community groups, business organizations, and internal departments regarding neighborhood and business programs
- Facilitation: Lead meetings, dialogue sessions and focus groups with community groups and staff teams to achieve desired objectives. Attend evening and weekend City and community meetings
- Leadership/Initiative: Serve as the liaison between the City and nonprofit agencies, private companies, neighborhood organization and business groups
- Research and analysis: Conduct trend and gap analysis to assess neighborhood and business conditions to determine needed improvements and/or training. Identify, analyze and resolve neighborhood and business issues. Conduct research on new programs/national initiatives
- Strategic planning: Assist neighborhood and business organizations in developing goals and a mission. Develop a work plan to identify actions that will achieve those objectives
- Project planning and management: Plan and implement revitalization plans, activities and special events; assist organizations in doing the same
Knowledge, Skills & Abilities
- Excellent customer service skills
- Ability to work independently
- Ability to work effectively and cooperatively in a team environment
- Effective oral and written communication skills
- Excellent interpersonal and diplomacy skills
- Ability to effectively interact and communicate with people and organizations of diverse backgrounds
- Ability to facilitate meetings and focus groups to confidently and sensitively lead diverse groups of people
- Ability to handle multiple tasks simultaneously in a fast-paced, results-oriented environment
- Must be proficient in computer and software usage, including Microsoft products
- Excellent public-speaking, presentation and facilitation skills
- Must work well under pressure with competing priorities
- Proven ability to use effective judgment
- Strong public relations skills helpful
- Computer skills: Intermediate to advanced Microsoft Office applications. Strong web research ability
- Must be able to work independently and on teams to promote citizen involvement in neighborhood and business issues.
- Requires ability to work cooperatively with neighborhood leaders, City officials, City staff, team members, media representatives and the general public.
Preferred Qualification
- Graduation from an accredited four-year college or university. Degree in urban planning, business administration, public administration, social work, education or related field preferred
- Experience preferably in business, public service, government work, social work or related field
- Knowledge of urban design and revitalization desired
- Bilingual (Spanish) a plus, but not required
Minimum Qualifications
High school graduation or equivalent and three years relevant work experience OR Associate's Degree and one year relevant work experience OR Bachelor's level degree
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion