Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manage hundreds of storm drainage improvement projects. Storm Water Services is one of the largest stormwater utilities in the Southeast with approximately 215,000 customer accounts and more than 200 full-time positions.
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This position is part of the Storm Water Services Strategic Planning team and performs investigative activities and tasks related to storm water requests for service and repair work including but not limited to the following: customer service, field investigations, hydrologic and hydraulic analysis, and repair work plans. The position will also support the development and maintenance of a comprehensive asset management program by performing inspections of culverts, conduits, drainage structures, bridges, waterways and other drainage features, including providing accurate descriptions of observations to protect investments and public safety.
Major Duties and Responsibilities
- Meet with and assist property owners with storm drainage related issues.
- Communicate drainage information to a non-technical audience.
- Physically going into the field to investigate the drainage system and the caller’s concerns; determining if the issue is eligible for assistance from the Storm Water Services Program; classifying the extent of the problems; evaluating and addressing safety concerns; coordinating additional investigations including pipe videos and confined space entries.
- Inspect culverts, bridges, pipes, structures, waterways and other drainage features to identify damage or deterioration.
- Scheduling, attending, and reviewing video inspections of drainage features and documenting observations.
- Document physical characteristics of storm drainage infrastructure and features in the field.
- Coordinate with other Storm Water staff, City departments, and/or other agencies; serving as the key divisional and team resource.
- Perform hydrologic and hydraulic analysis by delineating drainage areas and calculating storm flows, gutter spread, and pipe flow capacities.
- Develop repair work plans, including determining the extent of the work, standards and guidelines to follow, estimating quantities and cost, and providing sufficient information for the street maintenance crew or repair contractor to complete the work.
- Performs other duties and supports other teams as assigned
Knowledge, Skills & Abilities
- Ability to conduct field investigations
- Effective verbal and written communication skills
- Ability to work well with others in a team environment
- Knowledge of materials, methods and practices used in various types of construction plus an understanding of and experience in site restoration
- Knowledge of construction industry standards, materials, methods, and equipment concerned with the construction and maintenance of storm drainage systems and roadway.
- Demonstrated ability to successfully perform storm water engineering analysis tools including using hydrology and hydraulic software such as, Hydro CAD, HY8, Arc-GIS, Storm CAD or Hydroflow, and other engineering software applications.
- Proficiency in Microsoft Office Suite
- Excellent organizational and time management skills.
- Ability to work independently and efficiently to investigate and manage storm water requests for service while utilizing organizational skills to conduct multiple activities and tasks in order to meet expected production goals.
- Be responsive and follow-through with all the various duties and commitments.
- Possession of a valid driver’s license, dependable passenger vehicle, good driving record and ability to receive and maintain a City Driving Permit.
- Ability to work outdoors traversing uneven terrain and in adverse weather conditions and physically able to walk at least 3 miles per day, lift up to 40 lbs, remove and replace manhole lids and grates, bend, crawl, stoop, and crawl through culverts as short as 42 inches.
- Perform wok under adverse weather and environmental conditions.
- Working knowledge of Cityworks, ArcGIS, and Construction Inspection (CI) software
- Field engineering experience including basic surveying and construction and repair of storm water infrastructure.
- Construction estimating and take-off experience
- Direct or indirect street maintenance experience
- Ability to communicate in English and Spanish
High School Graduation or Equivalent and five years of relevant work experience
Associate's Degree and three years of relevant work experience
Bachelor's Degree and one year of relevant work experience
$70,835.00 - $78,704.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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