The goal of the City of Charlotte’s General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the city in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, and other support services.
City Procurement, a Division of the General Services Department, is responsible for centralized governance and oversight of the City of Charlotte's procurement and contracting activities. The Division is comprised of four procurement teams, each responsible for a specific area of focus as an internal support organization to all city departments in the acquisition of Construction/ AES/ Facilities, Commodities, Services & Technology, and Transit Procurement Management. In addition, City Procurement manages the Asset Recovery and Disposal (ARD) Program, Corporate Procurement-Card Program, Corporate Compliance Program, Vendor Administration, the Charlotte Cooperative Purchasing Alliance (CCPA), and the Strategic Optimization Program (SOP).
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Under the direction of the Office of the Chief Procurement Officer, this position reports to the Compliance & Performance Manager as part of the Strategic Optimization Program. This team is responsible for the development and distribution of compliance reports, development of associated compliance plans for each report, enforcement of compliance plan responsibilities and escalation procedures, and recommendation to the Compliance & Performance Manager of any new compliance reporting or auditing opportunities.
Major Duties and Responsibilities
- Assists with the development, implementation, and administration of the SOP Corporate Compliance Program.
- Supervise and provide support to the Compliance & Audit Analyst.
- Performs ongoing audits to assess systems compliance compared to policy & process requirements.
- Identifies and reports findings along with corrective actions for instances of non-compliance.
- Lead the development and presentation of performance reports and benchmarking activities, and coordinating the SOP framework, and ensuring robust data quality.
- Manages a range of individual projects in line with key corporate and service improvement plan objectives, to continually improve risk mitigation, service efficiency, accuracy, and performance.
- Performs accurate collection, analysis, and reporting of compliance data in conjunction with senior managers and team leaders.
- Applies internal controls methodologies and best practices to all compliance initiatives and activities.
- Contributes to the development, preparation, and review of policies, procedures, strategic plans, liaising with internal and external stakeholders as necessary, ensuring a robust policy and procedure framework.
- Creates and coordinates continuous improvement strategies.
- Provides functional areas with data analysis to support management decision making and process improvement.
- Supports and collaborates in the development of business process documentation and enhancements to existing business processes.
- Ensures the continual development and embedding of a performance culture throughout the organization.
Knowledge, Skills & Abilities
- Advanced knowledge of Microsoft Excel required.
- COSO training and best practices preferred.
- Requires demonstrated knowledge and/or work experience in public procurement.
- Preferred candidate will be a highly motivated, seasoned professional able to function with minimal supervision and across multiple procurement disciplines, in partnership with all levels of the organization.
- Bachelor’s Degree and a minimum of five years of compliance and reporting experience, preferably within a government entity.
- Bachelor’s Degree and three years of related experience, Associate’s Degree and seven years of experience, High School Diploma or equivalent and 10 years of experience, or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.
- $75,061 $93,826 Commensurate with experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
If you have technical issues submitting your application, click here.