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Organizational Performance Analyst #2402-203400-01

Date Opened
Friday, February 09, 2024 8:00 AM
Close Date
Tuesday, February 13, 2024 11:59 PM
Section
Human Resources

Introduction

The Organizational Performance Analyst position is responsible for performing a wide variety of analytical duties related to human resources, organizational analysis, performance management, and system development. This position analyzes systems, procedures, and operations; designs, recommends, and implements improved systems, procedures, and methods; and performs a variety of analytical and administrative tasks.

Overview

The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Function

Professional 

Major Duties and Responsibilities

Serve as SME for Workday HCM business process design and configuration.
Work closely with HR, Operations, Payroll, Finance, IT and business representatives to determine user and business needs, and design business processes that automate and streamline in a compliant manner.
Maintain supervisory org, location and cost center hierarchies as well as position management process.
Provide support in determining, assigning and testing security roles.
Configure and implement business process upgrades and system enhancements, lead testing and data validations, maintain data integrity, and ensure that overall system performance is aligned with business objectives.
Develop, edit, test and deploy reports to support business needs.
Assist in developing data audits and providing day-to-day system maintenance to monitor and maintain data accuracy. Perform regular audits on key processes and/or data to ensure accurate payroll processing and other downstream/upstream/cross-stream impact.
Partner with internal stakeholders to develop technology solutions that help streamline and automate HR processes.
Develop, recommend and test key metrics to assess business performance.
Troubleshoot and resolve reported issues to ensure timely resolution.
Coordinate and facilitate testing of new releases and upgrades.
Perform other duties as assigned.

Knowledge, Skills & Abilities

Knowledge in HR principles: This includes the ability to understand and apply the principles of human resources management.
Ability to work with large amounts of data: This includes the ability to collect, analyze, and interpret data.
Organization and time management: This includes the ability to plan and organize work effectively, and to manage time efficiently.
Methods and techniques of providing training services: This includes the ability to design, deliver, and evaluate training programs.
Critical thinking skills: This includes the ability to think logically and creatively, and to solve problems effectively.
Problem solving skills: This includes the ability to identify and solve problems in a timely and efficient manner.
Communication skills: This includes the ability to communicate clearly and concisely, both verbally and in writing.
Interpersonal skills: This includes the ability to build and maintain relationships with others, both inside and outside the organization.

Minimum Qualifications

High School Graduate or Equivalent and seven years related work experience

OR

Associate's Degree and five years related work experience

OR

Bachelor's Degree and three years related work experience

OR

Master's Degree and one year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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