Skip to Main Content

Sr. Airport Intelligence Analyst #2402-202710-01

Management Analyst Senior

Date Opened
Friday, February 02, 2024 12:15 PM
Close Date
Friday, February 16, 2024 11:59 PM
  • $80,422 - $93,825/yr.
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.


The Charlotte Douglas International Airport seeks a Senior Business Intelligence Analyst to drive excellence through data analysis and reporting for meaningful and actionable information. The goal of the Aviation Department’s Innovation & Experience Division includes advancing safe and secure operations, enhancing the passenger experience, and maximizing revenue.  This is accomplished by building upon existing data sources and seeking out new data opportunities to run analysis and reporting for multiple Aviation divisions as well as external partners. The analysis and reporting include dashboarding, standardized reporting, and ad hoc requests, all for presentation to diverse audiences. The ability to think strategically and execute with an attention to detail is integral.  

Major Duties and Responsibilities

1. Translate and document internal and external Aviation stakeholders’ business requirements for data reporting, analysis, and visualization projects. 
2. Conduct ongoing analysis and reporting for cross-functional airport operations.    
3. Participate in cross-functional project teams to support Aviation Department’s strategic goals and objectives. 
4. Leverage various Business Intelligence enterprise systems and software, such as Excel and Tableau.  
5. Provide subject matter expert support by conducting, attending and/or presenting at meetings with internal and external Airport partners; collaborating with other personnel to determine appropriate solutions; coordinating support with vendors; consulting on business processes and system use; communicating with customers; and implementing strategies to remediate situations.
6. Identify and prepare large, varied datasets from internal and external sources for analysis and visualization.
7. Turn data into actionable insights that support decision-making by working with divisions to determine priorities, define metrics, and share data through the creation, maintenance, and support of dashboards and reports.
8. Perform as-needed Business Intelligence technology solution project management, including training of Aviation staff and users.
9. Other duties as assigned. 

Knowledge, Skills & Abilities

• Knowledge of and experience with data analysis and reporting. 
• Ability to manage projects, complete projects accurately and on schedule, and coordinate work with other groups
• Strong interpersonal skills and demonstrated ability to interact effectively with all levels of the organization
• Excellent organizational skills in order to prioritize multiple tasks, develop, analyze procedures, meet deadlines, and work in a dynamic environment
• Demonstrated written and oral communication skills to create and present data findings
• Experience with business intelligence platforms, such as Tableau or Power BI
• Ability to use independent judgment and initiative to accomplish tasks
• Ability to analyze business requirements
• Ability to communicate technical expertise and train all levels of end users                            • Ability to follow verbal and written directions

Preferred Qualification

Bachelor’s degree in data analytics, information sciences, statistics, business, mathematics, information technology, public administration, or a related field or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties. At least two years of prior experience with data analysis is preferred.  Airport experience is a plus.   

Minimum Qualifications

Bachelor's Degree and three years related work experience


Master's Degree and one year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.