The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Rail Supervisor with minimal supervision is responsible for ensuring safe and efficient rail operations by proactively supervising and training train operators. Duties include instructing rail operators on policies and procedures, conducting trip evaluations, administering corrective action as needed, completing employee safety compliance checks, operator proficiency ride checks, mentoring and motivating employees to meet or exceed Rail Division standards. Rail Supervisor will monitor vehicle operations to include on-time performance, will conduct operator fitness for duty checks, and will investigate, Light Rail Vehicle (LRV), passenger and employee accidents/incidents. Rail Supervisor must be able to communicate in a clear and concise manner and be able to complete detailed written accident and incident reports. Rail supervisor is responsible for monitoring and reporting any potential safety or customer service issue at all appropriate rail facilities, including but not limited to, signals, railways, station platforms, structures, and equipment. Independent judgment is required in solving problems related to the safe and efficient operations and during potential emergencies on the mainline and at station platforms. Rail supervisor will be called upon to operate light rail vehicles and to provide support in other areas of CATS during emergencies and special events. Rail supervisor may be required to work on various shifts to include evenings, weekends, and holidays and required to periodically work beyond forty hours per week. This position reports to the Rail Transportation Manager Operations Division.
Major Duties and Responsibilities
- Supervises Train Operators assigned to light rail vehicle
operation; supervises the movement of trains in the rail yards and on the mainline.
- Monitors the operation of vehicles and performs troubleshooting
techniques to determine the nature of rail vehicle defects, reports problems to
proper authority for resolution.
- Observes arriving and departing rail vehicles for on time
performance, proper display of visual signage, exterior and interior vehicle
defects; corrects minor problems; reports defects, delays or violations of
operating rules and procedures.
- Responds to emergency conditions on mainline, station platforms
and to all rail facilities as required.
- Operates rail-switches and other systems as required.
- Provides roving supervision and inspection of the rail and
streetcar line systems, station platforms, station structures, and equipment.
Report abnormal conditions affecting mainline service. Completes station
- Performs periodic checks of Train Operator’s knowledge of
operating and safety rules and procedures; assists in the training of Train
Operators and Supervisor staff in operating rules and vehicle operation.
Conducts operator fitness for duty checks, ride checks and safety audits.
- Maintains a working knowledge of passenger vehicle, rail yard,
mainline, stations, terminal and Rail Dispatch operations.
- Investigates passenger, employee or rail vehicle accidents,
reporting information to the Rail Operations Control Center, prepares detailed
reports concerning accidents and makes recommendations for improvements.
- Investigates complaints, takes correction actions, and provides
feedback to the customer.
- Prepare disciplinary actions and commendations, evaluates
operator’s daily performance, and provides Rail Dispatch with input and
detailed information on operators for preparation of performance evaluations.
- Provides operators with periodic performance feedback, conducts
safety conversations and operator spot checks.
- Reports system status and provides updates to ROCC communicating
via two-way radio.
- Operate supervisor motor vehicles in a safe and efficient
- Assume the role of on-scene commander during Rail/Streetcar
- Complies with and enforces all applicable safety regulations and
policies set forth by the City of Charlotte, CATS, OSHA, FTA, FRA, and NCDOT.
- Directly support continuous implementation and compliance of the
North Carolina Department of Transportation (NCDOT) State Safety Oversight
Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations
49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the
CATS Agency Safety Plan (ASP). Support Safety performance goals of CATS.
- Encourage employees to proactively support and report safety
concerns following the CATS Safety Reporting options as described in your
training and in the ASP.
- As part of your responsibility to support the CATS Safety
Culture, report safety concerns and issues through the various methods
established by CATS as outlined in the ASP.
- Advocate and promote a strong safety culture within CATS with
regard to transportation services, capital programs, facility operations and
maintenance, worksite procedures, employees, and customers following SMS and
- Participate in internal and external ASP audits.
- All other job-related duties as assigned.
Knowledge, Skills & Abilities
- Considerable knowledge of light rail transit operations.
- Thorough knowledge of the operating rules, regulations,
procedures, and safety practices applicable to rail operation.
- Knowledge of emergency procedures applicable to rail/light rail
- Knowledge of the operating characteristics of rail light rail
vehicles and equipment utilized at station platforms and structures.
- Knowledge of supervisory principles and practices.
- Knowledge of emergency situations and applicable procedures in a
rail transportation system.
- Ability to supervise subordinates in a manner conducive to full
performance and high morale.
- Ability to coach, mentor, and motivate subordinates to achieved
- Ability to enforce established rules and procedures concerning
the safe and efficient operation of rail vehicles.
- Ability to react promptly and remain calm and organized under
- Ability to detect and troubleshoot malfunctions in light rail
vehicles, railways, signals, and equipment associated with station platforms
- Ability to investigate and document passenger, employee, or rail
- Ability to communicate in English clearly and concisely,
verbally and in writing.
- Ability to exercise good judgment, evaluate facts and
effectively document actions taken.
- Ability to rapidly respond to and mitigate rail service
disruptions with minimal inconvenience to passengers.
- Follow oral and written instructions with minimal supervision.
- PC skills including all Microsoft Office programs.
- High School Graduate or Equivalent and seven years related work experience.
- Associate degree and five years related work experience.
- A valid Class B CDL with a Passenger endorsement.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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