The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
The Airport Shuttlebus Driver's role is to drive buses, safely transporting the traveling public and baggage between the airport terminal and parking facilities. Interact courteously with the public and represent the Airport in a positive, professional manner.
Airport Shuttle Bus Drivers work assigned shift (2nd or 3rd shift) in a 24/7/365 schedule, including holidays. This position will either be 2nd or 3rd shift and is eligible for a 2.5% shift differential. Subject to overtime, calls back to work for urgent/emergency situations, and work during inclement weather.
This position requires a minimum of a Class B CDL with Passenger Endorsement, and the ability to obtain and maintain a City Driving Permit.
Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore from employment.
*Employees who are hired in this job class will be eligible for a signing bonus of up to $1,000 upon hire and a second payment of $1,000 once the initial six-month new hire probationary period is complete. Current City employees are excluded from this bonus.
Major Duties and Responsibilities
1. Drive passengers and their baggage between the airport terminal and parking facilities.
2. Recognize safety hazards and use appropriate precautions.
3. Obey all traffic laws and speed limits on airport campus.
4. Correctly use the two-way radio and proper radio etiquette.
5. Provide information about the Airport, answer questions, and promptly assist travelers with ground transportation needs.
6. Interact professionally with all customers, including those displaying negative emotions and behavior. Promptly contact Bus Operations if a passenger’s behavior is interfering with the safe operation of the vehicle.
7. Complete related paperwork, such as vehicle inspection reports, and complete pre-trip inspections in accordance with standard operating procedures.
8. Perform light cleaning inside bus (i.e. clean windows, empty trash, sweep).
9. Assist passengers with boarding or exiting the vehicle as necessary, including: Operation of wheelchair ramp, wheelchair lift, and wheelchair restraints, and baggage of wheelchair occupant; Providing assistance to passengers with visible mobility challenges (e.g. passengers using a cane); and Asking passengers in priority seating to move if space is needed for those with visible mobility challenges.
10. Other duties, as assigned.
Knowledge, Skills & Abilities
• Knowledge of NC driving rules, and Commercial Driver’s License rules and requirements.
• Skills to interact courteously with the public and co-workers, and represent the Airport in a positive, professional manner.
• Ability to safely drive any of the bus models on all the routes.
• Ability to read, comprehend, and speak English clearly enough to be understood over the radio and by passengers.
• Ability to read and send emails and complete required online training.
• Ability to follow verbal and written instructions.
• Ability to learn and use a two-way radio and proper radio etiquette.
• Ability to work professionally with a diverse customer population and co-workers, in a group setting, or individually.
• Skills to adapt to changes in the work environment, and effectively adjust to frequent changes, delays, or unexpected events.
% of Job: Distance:
o Driving/Sitting 90 100 miles each 8-hour shift
o Standing/Walking 2
o Bending, Twisting/Reaching
for controls inside bus 4
o Squatting/ and manually
lift wheelchair ramp in the event of
electronic failure 2
o Pushing/pulling wheelchair + occupant.
Lifting/Carrying their Baggage
Up to 50 lbs for up to 10 feet 2
• Must be able to access and operate various features of all models of buses, including steering wheels, gas and brake pedals, doors, lights, radios, mirrors, gear shifts, parking brakes, signboards, horns, and HVAC controls.
Three years related work experience.
High School Graduate or Equivalent and one-year related work experience
Required: CDL-B with Passenger Endorsement
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all full-time employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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