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ADA Engineering Program Manager #2401-230700-01

Date Opened
Tuesday, January 23, 2024 3:00 AM
Close Date
Wednesday, February 14, 2024 11:59 PM
Charlotte Water
  • $102,641.00 - $114,045.00/year - Commensurate with experience
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The primary function of the ADA Program Manager is to assist the City ADA Coordinator in ensuring compliance with the Americans with Disabilities Act (ADA) built environment requirements for the City. The ADA Program Manager will focus on implementation and management of the department’s barriers within the ADA Transition Plan. These issues include previously identified architectural barriers as well as construction/project specific concerns. The ADA Program Manager will also review plans submitted to the City as well as inspect new and existing facilities for compliance with the ADA, as well as managing such activities as performed through external consultants and internal staff.

DESCRIPTION: Under limited supervision, performs complex professional work in planning, organizing, and administering the mission of the City of Charlotte ADA Program and its functions. Specifically, to address the City’s built environment compliance requirements related to Charlotte Water’s proposed and existing buildings, projects, and infrastructure.

EXAMPLES OF WORK: (A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.)

Assists the City of Charlotte ADA Coordinator with efforts to comply with Title II of the ADA.

Assist ADA Liaisons with technical questions regarding the ADA’s design compliance requirements.

Assists in the City’s efforts regarding the Self Evaluation and Transition Plan and performing annual updates to the plan, including on-going monitoring of these requirements. 

Major Duties and Responsibilities

Ensure that the City’s infrastructure is compliant with ADA requirements. Examples of tasks include, but are not limited to:
Review of drawings submitted to the City for both 2010 Standards for Accessible Design and Public Right-of-Way Accessibility Guidelines requirements.
Perform inspections of new and existing City buildings, parking decks, sidewalks, curb ramps, transit stops, and other infrastructure for compliance with the ADA.
Plan, manage, and ensure the remediation of architectural barriers identified in the ADA Transition Plan.
Inspect a facility not owned by the City for compliance with the ADA when the facility is selected to host a City sponsored event.
Provide technical assistance to City staff (engineers, planners, inspectors, etc.) on ADA compliance.
Provide technical assistance to private industry designers and contractors on ADA compliance, where applicable.
Maintains current information regarding state and federal regulations, as well as best practices concerning ADA compliance.  
Gathers, analyzes, interprets, and concisely summarizes and reports information regarding accessibility technical requirements. 
Actively tracks and reports on legislation and industry trends. 

Provides training to departmental staff regarding related ADA topics. Acts as departmental resources for design compliance questions.
Drafts letters, memorandums and sends correspondences to Department employees and management.
Assists City’s ADA Liaisons with technical design aspects of the ADA as well as developing new guidelines and policies to ensure inclusion and accessibility. 
Assist and coordinates each Division’s efforts regarding Emergency Management concerning persons with disabilities.
Effectively interacts with Departmental ADA Liaisons, businesses, governmental entities, and the public as required to accomplish the goals and objectives of this position. 
Demonstrates computer proficiency relative to all assigned responsibilities.

Preferred Qualification

Thorough knowledge of major policy issues and trends affecting the planning, design, and construction of City infrastructure.
Thorough knowledge of ADA related local, state, and federal laws and regulations relevant to program areas. 
Knowledge of personal computers and software applications. 
Skill in verbal and accessible written communication.  
Skill in presentations and public speaking.
Ability to gather, assemble, and analyze facts and prepare reports.
Ability to devise solutions to problems.
Ability to write clear and concise technical reports.
Ability to perform technical plan review of construction documents for compliance with various ADA requirements.
Ability to perform on-site inspections of new and existing City infrastructure for compliance with various ADA requirements.
Ability to exercise initiative and creativity.
Ability to communicate effectively, verbally or written, with varying audiences.
Ability to handle multiple large projects simultaneously.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to maintain effective working relationships within and outside the City.
Ability to establish goals and objectives, to devise solutions to program administrative problems.
General knowledge of water and wastewater infrastructure construction (preferred).

Minimum Qualifications

Bachelor's Level Degree in Engineering or directly related field
Five (5) years relevant experience.
Master’s level degree
Three (3) years relevant experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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