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Rail Operations Division Training Specialist #2401-204205-01

Date Opened
Monday, January 22, 2024 12:05 PM
Close Date
Thursday, March 07, 2024 11:59 AM
Charlotte Area Transit
  • $64,841 - $81,051/year (salary commensurate with experience)


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Rail Operations Division Training Specialist facilitates and conducts operation and customer service training for Rail Operations. This is accomplished by effectively planning and organizing training for the instruction of new hires and re-instruction of veteran Rail Operations employees in the proper and safe method of providing rail transportation in accordance with CATS and appropriate regulations, policies and procedures.

Major Duties and Responsibilities

  • Updates and administers technical on-the-job training program and curriculums for new hires and refresher training for veteran Rail Transportation employees.
  • Conducts classroom style training programs and one-on-one sessions for adult learners.
  • Conducts training needs assessments and makes appropriate recommendations to management.
  • Provides classroom and practical qualification, re-certification and refresher training ensuring all required training is scheduled, completed, and documented.
  • Conducts Rail Mentor trip evaluations.
  • Collaborates with Rail Training Supervisors and Safety and Security staff.
  • Operate light rail vehicle as needed for practical instruction.
  • Assist in the preparation of training materials.
  • Communicates effectively with operations staff regarding training schedules or trainee issues.
  • Handle multiple tasks accurately and effectively in a fast-paced environment.
  • Communicates effectively with operations staff regarding scheduling of training hours.
  • Other duties as assigned to ensure the efficient operation of the department.
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Knowledge, Skills & Abilities

  • Excellent and proven written, oral, interpersonal communication, organizational, analytical, and follow-through skills.
  • Demonstrate flexibility and the ability to perform well under stress.
  • Must possess understanding of the job at strategic and tactical levels.
  • Must be able to work well with people at all levels of the organization, and to employ discretion in handling confidential and proprietary information appropriately.
  • Must possess a class B Commercial Vehicle Driver's License (CDL)
  • Work independently with limited supervision.
  • Work odd and unusual hours as assigned.

Minimum Qualifications

  • High School Graduate or Equivalent and five year(s) of related work experience




          2 Year College Degree and three year(s) of related work experience




          Bachelor's Level Degree and one year(s) of related work experience




          Master's Level Degree

  • Class B CDL with passenger endorsement

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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