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Utilities Labor Crew Chief I - Low Pressure #2312-101500-03

Date Opened
Thursday, December 07, 2023 8:30 AM
Close Date
Monday, February 19, 2024 11:59 PM
Charlotte Water
  • $45,659.00 - $50,731.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


This position supervises assigned crew with the primary responsibility of responding to sewer lateral blockages, sewer main blockages, and manhole inspections. This position responds to more complex issues for assistance, identifies hazards, conducts safety checks, and ensures compliance with safety and City regulations and policies.

Work Location: Zone 3 12131 Park Road Charlotte, NC 28226

Major Duties and Responsibilities

  • Leads and supervises utility technicians on jobsite and performs lead, skilled, and semi-skilled tasks related to the repair and maintenance of wastewater collection systems.  
  • Utilizes sewer jetters, nozzles, and sewer inspection cameras. 
  • Enters and completes work orders in WAM.  
  • Identify, knockdown, and report Sanitary Sewer Overflows (SSOs). This includes estimating total gallons spilled, duration, and cause. 
  • Assist in remediation process after SSOs. 
  • Responds to customer inquiries and issues. 
  • Makes decisions regarding private or public sewer issues by referencing city right of ways, easements, and maps. 
  • Assigns and reviews work of other team members; trains other personnel; and serves as a competent person on jobsite. 
  • Coaches and motivates crew members by communicating needs and expectations through proper training.   
  • Participates and provides input in staffing decisions. Evaluates performance; mentors’ staff; and aids with career development.  
  • Performs other related job duties as assigned.  
  • Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff. 

Knowledge, Skills & Abilities

  • Knowledge of proper safety practices and emergency response procedures.  
  • Knowledge of customer service methods.  
  • Skill in communicating, both verbally and in writing.  
  • Skill in resolving conflict.  
  • Skill in using base hand and power tools.  
  • Skill in operating light to heavy equipment and trucks.  
  • Ability to work as a team member.  
  • Ability to follow oral and written instructions.  
  • Ability to read and interpret topo maps and street maps.   
  • Ability to train other personnel.   
  • Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.  
  • Ability to supervise employees.  
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 70 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, feeling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, standing, stooping, expressing ideas by spoken word, shouting above noises, and walking.  
Work is performed in an environment with heavy equipment and machinery that could result in bodily harm to co-workers or others. Requires working in confined spaces, working under difficult weather and environmental conditions, responding to emergencies, and working shifts including overtime. 

Minimum Qualifications

  • High school diploma or GED from an accredited school; technical or vocational school preferred.   
  • Five (5) years of related work experience, preferably experience as a utilities technician, and including one (1) year of supervisory experience. 
Licenses, Certifications or Registrations:   
  • Requires a valid driver’s license,  
  • Requires (or obtains within required timeframe of hire) a Class A commercial driver’s license (CDL – with tanker endorsement).  
  • Requires (or obtains within required timeframe of hire Grade I Wastewater Collection or Grade C Water Distribution certification.  
  • Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire. 


$45,659.00 - $50,731.00 Commensurate with Experience

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