The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Police Telecommunicator will operate radio, telephone, or computer equipment at emergency response centers. Reports are received from the public of crimes, disturbances, fires, and medical or police emergencies. Information is relayed to law enforcement and emergency response personnel. Maintaining contact with caller until responders arrive may be needed.
Major Duties and Responsibilities
- Question callers to determine locations & nature of problems to determine type of response needed Receive & transfer incoming telephone or alarm system calls regarding emergency & non-emergency police / information / after-hours calls for departments within City
- Determine response requirements & relative priorities of situations / dispatch units in accordance with established procedures
- Record details of calls / dispatches / messages
- Retrieve information from teletype networks & computerized data systems regarding such things as wanted persons / stolen property / vehicle registration / stolen vehicles
- Maintain access & security of highly sensitive materials Scan status charts / computer screens / contact emergency response field units to determine emergency units available for dispatch
- Observe residential & commercial alarm registers
- Scan maps to determine whether a specific emergency is in the dispatch service area
- Periodic access to information relating to emergency calls such as personnel rosters & emergency call-out and pager files
- Learn material & pass required tests for certification Read & effectively interpret small-scale maps / information from a computer screen to determine locations / provide directions
- Refer calls not requiring dispatches to appropriate departments & agencies
- Perform other duties as assigned
Knowledge, Skills & Abilities
- Knowledge of principles / processes for providing customer & personal services
- Knowledge of customer needs assessment / meeting quality standards for services / evaluation of customer satisfaction
- Knowledge of transmission / broadcasting / switching / control / operation of telecommunications systems
- Knowledge of relevant equipment / policies / procedures / strategies to promote effective local / state / national security operations for the protection of people / data / property / institutions Skill in the structure & content of the English language including the meaning & spelling of words / rules of composition / grammar
- Knowledge of administrative & clerical procedures / systems such as stenography & transcription
- Ability to listen to / understand information & ideas presented through spoken words / sentences
- Ability to monitor multiple radio talk groups at one time
- Ability to detect or tell differences between sounds varying in pitch & loudness
- Ability to communicate information / ideas clearly in written & spoken language
- Ability to remember information such as words / numbers / pictures / procedures
ADA and Other Requirements:
Positions in this class typically require: grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
- Remaining in a stationary position, often sitting or standing for prolonged periods
- Occasional movement throughout the workday daily to interact with staff and accomplish tasks
- Communicating both verbally and written in order to exchange information
- Repeating motions of holding, grasping, turning, that may include the wrist, hands, and/or fingers
- Light to moderate lifting and carrying
- Lift up to 50 pounds
- Work primarily in office environment
- Ability to operate office equipment, such as computer, copier, fax machine, and phone
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
- Comprehension of written information in work related documents
- Ability to hear, understand, and distinguish speech
- Working Conditions:
- Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone.
Successfully complete and pass a pre-employment hearing, vision, and psychological evaluation. Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.
Experience equivalent to one year of police communications dispatching
Valid North Carolina or South Carolina Driver’s License
High School Graduate or Equivalent
Sheriffs’ Standards Telecommunicator Certification (must be completed within one year from appointment)
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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