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Business Systems Analyst Senior #2311-290130-01

Date Opened
Thursday, November 09, 2023 5:00 PM
Close Date
Friday, November 24, 2023 11:59 PM
Charlotte Area Transit
  • $82,755-$103,442/year


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Information Technology/Public Transit Systems


The Business Systems Analyst Senior will work under the supervision of the Application Development Support Supervisor in the Technology Department at Charlotte Area Transit System (CATS).  This position will support the overall operation and cyber security aspects for the transit network and infrastructure systems, data, related sub-systems, and interfaces in support of the Charlotte Area Transit System (CATS).  The selected candidate will assist various project teams in the development of future CATS projects, and coordinate project tasks, perform maintenance work, and support various CATS facilities. Work requires the use of technical expertise, judgment and discretion.  Work involves considerable contact with the project teams, contractors, and other City/CATS employees.

This is a senior level position, requiring proficient knowledge in all aspects of Operational systems, CCTV & Security systems, Rail systems, SCADA networks, & systems infrastructure design principles and practices.  Requires practical experience in construction, industrial, or development environments and has ability to work independently, as priorities will fluctuate.

Major Duties and Responsibilities

  • Assist the Application Development Support Supervisor with workload leveling and project oversite.
  • Provide input and technical expertise to support the development and implementation of standards of practice for CATS. 
  • Provide innovative solutions to transit operational needs and efficiencies.
  • Provide coaching, mentoring, guidance and training to staff regarding processes, policies and standards of practice. 
  • Monitor and report on project progress of schedules and issues.
  • Complete review of project scoping documents, construction plans, and contract specification submittals for technical competency and consistency. 
  • Serve as a technical point of contact for system support and issues.
  • Consistent presence in the office to provide in person support for supported systems and operational staff. 
  • Performs other duties as assigned.
  • Participates in rotating on-call support for operational systems during nights, weekends, or holidays as required.
  • As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP

Knowledge, Skills & Abilities

  • Ability to successfully perform small to medium project management tasks, including project initiation, planning, implementation and closeout.
  • Working knowledge of City of Charlotte Cyber Security Standards, National ITS standards, Federal Transit Administration standards and processes, and other local ordinances, requirements, and/or manuals.
  • General knowledge of NFPA, NEiS, and BICSI standards and codes.
  • Demonstrated leadership skills and conflict resolution techniques.  Ability to effectively direct and guide teamwork efforts.
  • Excellent communication skills, both verbal and written.
  • Ability to organize, analyze, prepare, and explain complex technical specifications, and recommendations.
  • Skilled in reading engineered drawings and schematics.
  • Ability to establish and maintain effective & collaborative working relationships with other employees, departments, and contractors.
  • Ability to plan, prioritize and organize work and complete assignments with minimal supervision. 
  • High level of professionalism, integrity and commitment to quality deliverables.
  • Familiarity with CCTV VMS, industrial management & security-based systems
  • Proficient computer skills including experience with Microsoft Office Products (Word, Excel, Visio), e-Builder, and Bluebeam Revu.
  • A valid driver’s license, good driving record with the ability to obtain and maintain a City Driving Permit.


Preferred Qualification

  • Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Electrical or Industrial Engineering or a related field.
  • Three (3) to five (5) years of experience in business analysis and information technology support, including prior team leadership experience.  
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
  • Contract and design criteria evaluation skills.
  • Project management proficiency, with Contractor and Sub-Contractor leadership experience.
  • Certifications in networking, communications, or project management.
  • Fiber & cabling knowledge/expertise.
  • Two (2) years of experience with the development and support of Industrial / SCADA systems.
  • Experience with additional transit related technologies, such as, radio communications, AVL systems, CCTV systems, real-time information systems.

Minimum Qualifications

  • At least two years of relevant college-level course work or an Associate degree from an accredited college or university in Information Technology, Computer Science, or a related field.
  • Two (2) to three (3) years of experience in information technology support, including project management, CCTV, hardware, software and networking experience.
  • Any equivalent combination of training, education, and experience that provides the required skills to successfully perform the essential job duties.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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