The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Under minimal supervision, the Rail Controller ensures that the light rail system is safe, efficient, and reliable by directing Rail Operators, Supervisors, Maintenance personnel, and Contractors during mainline, streetcar and yard operations. Rail Controllers monitor, manage and control all scheduled revenue service, special train movements, special events, and activities along the rail right of way. This is a professional traffic management position of a difficult nature requiring extensive supervisory skills and the ability to exercise sound judgment during highly stressful situations.
The Rail Controller must be able to multi-task, communicate in writing and verbally to provide instructions in a clear and concise manner. Adherence to rules/policies and procedures while exercising independent judgment is required in solving rail service issues and during rail emergencies. Start-up experience including railcar commissioning, test track operations, system integration, control center procedures, and pre-revenue service, is desirable. This position reports to the Rail Controller Manager in Rail Transportation. This is a security and safety-sensitive position.
This position comes with various benefits. Candidates will be required to complete and pass all CATS controller training and standardized tests. The candidate for this position must have the flexibility to work various scheduled shifts on a consistent basis. The Rail Control Center is a 24/7 operation, and you would be an essential employee required to work extended hours, including holidays and weekends, with various days off.
***Job starts January 2024***
Major Duties and Responsibilities
- Ensures the light rail system is safe and efficient by performing duties safely and complying with all applicable rules, laws, regulations, and procedures.
- Be knowledgeable of all emergency response and recovery procedures.
- Maintains two-way radio communications with LRT operators, Field Supervisors, Maintenance, and other personnel in accordance with under FCC regulations during test and start-up operations and during revenue/non-revenue service operations.
- Coordinates and maintains manages red tag and supervisory power outages when personnel and contractors are working on or near the right- of- way.
- Coordinates and monitors the acceptance and commissioning of new light rail vehicles and test tract operations.
- Coordinates the removal and/or sectionalization of traction power by remotely operating traction power substation feeder breakers and catenary sectionalization switches.
- Monitors train movement and on-track equipment movement on the mainline, streetcar line and rail yards, including revenue and non-revenue trains, test trains, student training, and special event trains.
- Adjust service levels and headways as indicated by operating conditions and passenger loads.
- Completes forms, incident reports, maintains records and documents.
- Performs related duties as required.
- Directly support continuous implementation and compliance of the North Carolina Department of Transportation (NCDOT) State Safety Oversight Program Standards (SSOPS) and Federal Transit Administration (FTA) regulations 49 CFR Part 673 and 672 related to the Safety Management System (SMS) and the CATS Agency Safety Plan (ASP).
- Support the safety performance goals of CATS.
- Encourage employees to proactively support and report safety concerns following the CATS Safety Reporting options as described in your training and in described in your training and the ASP.
- As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.
- Advocate and promote a strong safety culture within CATS with regard to transportation services, capital programs, facility operations and maintenance, worksite procedures, employees, and customers following SMS and ASP.
- Participate in internal and external ASP audits.
NOTE: Essential Duties are skills and abilities that candidates must be able to perform within their required scope of responsibilities. Not meeting the requirements or being able to perform essential duties may be grounds for disqualification.
- Candidate must be available to work irregular hours and shifts depending upon the business needs of CATS.
- Candidates must be able to remain on duty for up to four hours after their scheduled off-duty time.
- Must complete a 6-month probationary period.
- Maintain a professional demeanor and demonstrate the extensive supervisory skills and sound judgment required of Rail Controllers at all times.
- Be able to communicate effectively and clearly in English orally and in writing.
- Must accurately document work on logs, spreadsheets, documents, and forms and utilize SCADA and CCTV technology, laptops, and handheld computers.
- Must be computer literate and can adapt to the use and understanding of existing software and future upgrades.
- Must complete all training assignments with passing scores and maintain qualifications.
- Must meet Physical and Sensory Requirements and the Special Provisions listed below.
- Candidates must be able to Initiate troubleshooting procedures while simultaneously coordinating service restoration and continuation efforts and implement strategies as required to minimize delays.
- Must have and must maintain a valid driver's license.
Knowledge, Skills & Abilities
Candidates must pass a phone screening interview and computer-based entry test to demonstrate knowledge about areas listed under responsibilities to be considered for the formal interview process.
Understanding of the Policies and Procedures of CATS and working knowledge of Light Rail Operations Policy and Procedures related to CATS light rail vehicles and operators.
- Light Rail operation schedule.
- Organize work and set priorities.
- Make accurate time calculations.
- Keep legible and accurate records.
- Work independently.
- Multitasking skills
- Thorough Knowledge and proficiency in Supervisory Control and Data Acquisitions (SCADA) systems.
- Proficiency in energizing/de-energizing the traction power system and signal and switch commands via SCADA.
- Update and track trains and street cars via Transit Master and report all vehicles that are not transmitting their locations.
- Operate computer terminals and systems, including common software programs and a computerized dispatch system.
- Upload Revenue Service Reports for the mainline and streetcar line to the SharePoint database.
- Must be able to work while in a seated position for extended periods.
- Must be able to work in the assigned uniform approved by CATS.
- Operate a two-way radio, public address system, variable message boards, camera system, and emergency notification messaging system.
- Establish and maintain cooperative relationships with internal and external departments.
- Willingness to evaluate employees’ adherence to CATS rules and regulations and to report irregularities to management.
- Vision – 20/20 or correctable to 20/20 (near, distance and peripheral) and adequate color vision.
High school diploma or equivalent and five years of rail traffic controller/dispatcher work experience using SCADA technology for external applicants. For internal applicants who are in good standing, a high school diploma or equivalent and five years of rail transportation work experience.
Associate degree and three years of rail traffic controller/dispatcher work experience using SCADA technology for external applicants. For internal applicants who are in good standing, an associate degree and three years of rail transportation work experience for internal applicants.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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