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Laboratory Supervisor #2311-240800-01

Date Opened
Thursday, November 02, 2023 10:30 AM
Close Date
Wednesday, November 22, 2023 11:59 PM
Charlotte Water
  • $80,422.00 - $89,357.00/year - Commensurate with experience
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position supervises daily operations and analytical staff for the Metals Section of the laboratory. 


Work involves setting goals for staff; analyzing laboratory capabilities; researching and tracking various functions; maintaining proper level of staffing for workload and incoming projects; validating and reviewing analytical data; applying analytical methods; acting as a subject matter expert to clients and customers; determining root causes and resolving problems; making sure laboratory procedures are in compliance with regulations and protocols; supporting internal and external audits; addressing emergency situations; ensuring safety protocol is followed; and implementing corrective actions.  This position supervises and facilitates training of staff; assists in budget preparation and administration; and makes sure appropriate resources are provided for staff to perform.

Major Duties and Responsibilities

Provides oversight of assigned laboratory operations and supervision of assigned staff; sets priorities and manages change
Manages analytical instrumentation (ICP-MS, ICP-OES, Hg analyzers) within the section.
Performs statistical analysis of data for planning and laboratory improvement functions.
Supports internal and external audits of critical systems.
Develops standard operating procedures for analytical methods and lab procedures.
Implements effective corrective actions based on root cause analysis; safeguards Quality Assurance (QA) requirements.
Enforces compliance with regulations and protocols.
Participates in the design and implementation of laboratory information management software (LIMS); configures and operates complex and technical software systems used in the operation of laboratory instrumentation.
Plans, coordinates, and manages research projects along with the implementation of new analytical instrumentation and methods. 
Serves as subject matter experts to clients; assists clients, including operations staff, with high level problem-solving, project completion and in the development of solutions, provides professional technical advice. 
Assists in the development and implementation of division goals, objectives, policies, and procedures. 
Interacts with regulatory agencies, including those related to planning, regulatory compliance, software integration, and analytical reporting.
Supports and facilitates training of staff; develops training documents and training manuals for new analysts.
Assists in the administration and preparation of operational and capital budgets. 
Keeps current on quality assurance requirements including state (drinking water and wastewater) and national (National Environmental Laboratory Accreditation Program) accreditation programs. 
Participates in emergency response simulations and exercises 
Serves on internal committees; and represents Charlotte Water on regional, statewide or national boards or committees as requested; acts as a technical and professional resource both internally and externally to the organization.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and provides assistance with career development.
Performs other related job duties as assigned.

Knowledge, Skills & Abilities

Knowledge of Laboratory Information Management System (LIMS) Software
Knowledge of common office software and other pertinent computer programs
Knowledge of local, state, and federal regulations related to services provided by a laboratory
Knowledge of chemistry, microbiology, environmental engineering, and dimensional analysis as well as inferential statistics
Ability to analyze data
Knowledge of operation, maintenance and calibration of specialized equipment and instrumentation (ICP-MS, ICP-OES, Hg analyzers) used on the job
Knowledge of sampling and laboratory protocols
Knowledge of City policies and processes
Skill in communicating, both verbally and in writing
Skill in using spreadsheets, charts, and graphs
Ability to follow instructions
Ability to effectively communicate with state and federal agencies concerning regulations
Ability to supervise employees
Ability to develop employee talents within a diverse workforce 
Ability to set priorities, manage change, mentor and develop employees 
Ability to communicate expectations, motivate employees, set smart goals, provide feedback and assess performance 
Basic knowledge of finance and purchasing rules, policies and timelines

The work is medium, which requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects.  Additionally, the following physical abilities are required: prolonged standing and/or sitting, walking, balancing, climbing, stooping, crouching, kneeling, grasping, handling, lifting, manual dexterity, feeling, pulling, pushing, reaching, repetitive motion, speaking, perceiving sounds at normal speaking levels, distinguishing among sounds, mental acuity, visual acuity in data/color/observations/instrumentation, and walking.

Preferred Qualification

Desires completion of NIMS/ICS 300 and 400.
Desires a NC Wastewater Laboratory Analyst Certification I, II, III and IV; NC Bacteriological certification for Total coliforms and E. coli; NC Pretreatment Grade II certification; Method 1623 Principal Analyst.

Minimum Qualifications

Bachelor’s degree, preferably in chemistry, environmental science, or related field from an accredited school. 
Minimum of five (5) years of related work experience, preferably in a certified environmental laboratory 
One (1) year of supervisory experience.

Licenses, Certifications or Registrations: 
Requires a valid driver’s license.
Requires a minimum of 24 collegiate credit hours in chemistry for NELAP accredited chemistry areas.  
Requires completion of NIMS/ICS 100, 200, 700 and 800 (or obtain within 18 months of hire).
Desires completion of NIMS/ICS 300 and 400.
Desires a NC Wastewater Laboratory Analyst Certification I, II, III and IV; NC Bacteriological certification for Total coliforms and E. coli; NC Pretreatment Grade II certification; Method 1623 Principal Analyst.
Additional certifications based upon area of work

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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