Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This position performs a variety of technical work in the field associated with water services and metering equipment. Work involves investigating potential revenue loss, turning service on/off; reading and validating meter readings; installing and maintaining meters; utilizing mobile equipment and peripheral devices for managing work orders; and investigating water quality and pressure complaints.
Major Duties and Responsibilities
• Investigates potential revenue loss resulting from unauthorized usage, billing errors, equipment issues, etc. as assigned by Account Services team and 311 agents and reports the necessary action to be taken.
• Receives and completes all assigned service work orders within a specified time period, while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.
• Performs comprehensive field inspection of the water meter, register/wiring, and transmitter; validates proper and accurate reading match with register.
• Replaces inoperable or malfunctioning meter and/or metering equipment as required.
• Performs water flow test on meter to ensure equipment is functioning properly.
• Inspects water meter connections for leaks and replaces material as needed to repair leaks.
• Checks air quality.
• Investigates customer complaints regarding such matters as high meter readings, noise, leaks, water quality, low/high water pressure, etc.; escalates situation if required.
• Performs meter box maintenance by cleaning out dirt and debris and ensures box lid fits correctly; reports any meter box deficiencies or service line repairs.
• Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function and reports malfunctions or deficiencies.
• Investigates water quality and pressure complaints.
• Reports on fire hydrant leaks, water main leaks, and other water distribution issues in a timely manner.
• Reports on missing manholes covers and valve lid covers.
• Communicates to internal and external customers on how a meter and transmitter operate.
• Rebuilds meter when necessary.
• Sets up and tears down safety cones at work area when applicable.
• Completes required paperwork; enters data into applicable databases.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of Microsoft Office Suite and business computing software.
• Knowledge of the operations of a computer.
• Knowledge of time management.
• Skill in the use of diagnostics and repair of meters.
• Skill in the use of power and hand tools.
• Ability to follow directives and instructions.
• Ability to work independently as well as with others.
The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: climbing, crouching, manual dexterity, grasping, handling, kneeling, lifting, reaching, repetitive motion, speaking, stooping, talking, visual acuity in observations/equipment/inspections, and walking.
Work is performed in a dynamic work environment that may periodically have unpredicted requirements or demands. Requires ability to work outdoors in all weather conditions tolerating foliage, seasonal pollen, dirt, dust, mud, and water.
• High School diploma or GED from an accredited school.
• Three (3) years of related work experience, preferably in customer service and water utility operations.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license with an acceptable driving record.
• Requires AWWA Meter Technician Certification (or obtain within six months of hire).
$43,400.00 - $46,014.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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