I&T Data Services Analyst #2310-371100-01
Full Time Temporary postion
- Date Opened
- Wednesday, October 04, 2023 8:00 PM
- Close Date
- Friday, October 27, 2023 8:00 PM
- Section
- Innovation & Technology
- Salary
- $78,814 - $93,500 Commensurate with Experience
- Employment Type
- Full Time
Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
Summary
The Innovation & Data division’s I&T Data Services Analyst will be responsible for working on various citywide data and analytics initiatives that improve services, inform decisions, and promote community engagement.
This position reports to the Smart Charlotte Program Manager and works closely with the rest of the Innovation & Technology Department in the development, implementation, and maintenance of city-wide innovation initiatives. The primary responsibilities of this position are directly related to integrating data strategy as it relates to smart city technology and promote sharing / collaboration of departments around available data projects to integrate technology and community engagement.
This is a full time temporary position with benefits lasting twelve (12) months.
Major Duties and Responsibilities
• Implement and champion best practice in collaboration with city departments regarding data strategy including digital inclusion, data privacy and digital rights in alignment with the city's Data Governance and other relevant policies.
• Support the smart city technology community impact assessment in coordination with other city departments.
• Compile and maintain an inventory of public-facing technology and data capabilities and report on impacts, gaps, and opportunities.
• Create and deliver awareness campaigns and trainings for city employees on public facing technology data strategy.
• Build and maintain strong professional relationships with stakeholders to understand what is best for users, particularly residents and community partners.
• Conduct usability and accessibility assessments of key public technology projects.
• Develop and maintain digital service accessibility training materials, standards, and policies.
• Create and maintain public-facing digital rights and data strategy materials.
• Independently research new methodologies and approaches to improve City service and data accessibility.
• Support user research and design modifications of digital products by incorporating principles of user experience, customer journey mapping, and human interaction.
• Champion the city’s data program by engaging coworkers around data sharing and collaborative problem-solving using data.
• Provide analytical and tactical support for analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization.
• Perform related duties as needed.
Knowledge, Skills & Abilities
• Embody a can-do attitude and a problem-solving mindset with excellent customer service skills.
• Excellent oral and written communication skills with the ability to write clear, concise reports, business correspondence, and presentations.
• Demonstrated experience in delivering projects on the principles of equity and inclusivity and communicating and collaborating with diverse stakeholders from different backgrounds.
• Experience with statistical analysis and understanding of research methods, research design, and behavioral science.
• Working understanding of data compilation, analysis and reporting.
• Ability to work and communicate across functions and departmental needs.
• Fondness for learning and documenting business processes to share current and potential workflows.
• Ability to work and communicate across functions and organizational needs.
• Must be flexible in an environment with shifting priorities and unbound possibilities.
Minimum Qualifications
- Bachelor's degree in public administration, public policy, business administration, information technology, cybersecurity, or related field.
- Bachelor's degree with five (5) years of relevant worth work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.