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H&NS Code Enforcement Supervisor #2309-264000-01

(Job Code 264000,Salary Range 8)

Date Opened
Friday, September 08, 2023 3:35 PM
Close Date
Thursday, September 21, 2023 11:59 PM
Housing & Neighborhood Services
  • $68,082 to $76,592, commensurate with experience


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Housing & Neighborhood Services (H&NS) focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; and CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County.




The Housing & Neighborhood Services Code Enforcement Supervisor provides supervision to and is responsible for the performance of a team of inspectors engaged in code enforcement, education, and neighborhood and business outreach activities.  The goal of these activities is to improve the appearance of Charlotte’s communities and maintain standards of living across the City. The Code Enforcement division helps strengthen Charlotte’s neighborhoods by addressing nuisance, housing, non-residential building code and zoning violations; working with property owners and tenants to bring properties into compliance; and developing partnerships to solve complex challenges.  This role requires the development and maintenance of collaborative working relationships with Charlotte-Mecklenburg Police Department, Charlotte Department of Transportation, Solid Waste Services, and other City and County agencies, neighborhoods and businesses. 

This position requires management experience and excellent interpersonal, leadership, critical thinking, and communication skills.

This position will assist the Division Manager with the implementation of a new Rapid Response Team. The position will be responsible for ensuring the team responds daily, including weekends, to ongoing concerns related to illegal parking by educating offenders and issuing citations. In addition, this position will triage complaints and respond to resident concerns as well as work with internal and external partners to identify long term solutions to illegal truck parking.

Major Duties and Responsibilities

  • Assist the Code Enforcement Manager in carrying out the operations of the Code Enforcement Division
  • Supervise service area team members engaged in the day-to-day activities of the Code Enforcement operation
    • Manage time usage and ensure proper follow up on all work assignments
    • Conduct quality assurance reviews to ensure appropriate case management
  • Partner with peer Area Code Supervisors and Senior Level Inspectors to ensure information sharing, consistency, and problem solving
  • Partner with CharMeck 311, Housing Services and Community Engagement to deliver comprehensive customer service to residents
  • Responsible for the development and implementation of the divisional work plan, ensuring there is an appropriate division of work and supervision.   This is an annual exercise that involves collaboration with team members and other resources to determine goals and the specific actions needed to achieve goals  
  • Coordinate, monitor, and report on attainment of divisional work plan objectives
  • Develop and maintain collaborative working relationships with the Charlotte-Mecklenburg Police Department, Charlotte Department of Transportation, Solid Waste Services, as well as other internal and external partners in order to effectively accomplish work
  • Build partnerships and collaborate effectively with other City departments and community agencies as well as attend all relevant inter-departmental staff meetings 
  • Plan, assign, develop, and review work of Service Area Team Members to:
    • Determine if new and existing treatment of land and property comply with the City’s Health and Sanitation, Housing, Non-Residential Building Code, and Zoning ordinances
    • Ensure all cited code violations are corrected
    • Coordinate activities with property owners, City and County agencies, businesses, contractors, and architects
    • Provide leadership and professional development opportunities for team members
    • Ensure representation at district neighborhood and business organization meetings to develop partnerships and promote collaboration to achieve goals
    • Serve as an H&NS ambassador and ensure the team has basic working knowledge of all H&NS programs and services 
    • Assist code inspectors with individual cases being heard by the Housing Appeals Board, Assessment Appeals Hearing Officer, Unified Development Ordinance (UDO) Board of Adjustment, and Environmental Court
    • Assist code inspectors with individual cases submitted for In-Rem Remedy
    • Assist code inspectors with completion of annual performance reviews
  • Ensure activities related to implementation of the Unified Development Ordinance are coordinated and consistent between H&NS and the Planning, Design & Development Department
  • Support Non-Residential Building Code (NRBC), Training Team, Spanish Outreach, and Graffiti abatement and education programs in coordination with other Service Area Managers
  • Coordinate management of all responses to resident and business problem-solving requests.  Timely and professional follow-up with Council-members and/or other City staff is expected.

Preferred Qualification

  • Ability to obtain a City driving permit
  • Bachelor’s degree and 3 years of directly applicable experience or equivalent combination of education and directly applicable experience. Education and directly applicable experience defined as:
    • Seven years directly applicable experience with additional certifications (electrical, mechanical, plumbing, or certified zoning official) preferred; or
    • Five years directly applicable experience and possession of associates degree

Minimum Qualifications

Requires a bachelor’s degree along with three years of relevant experience or an associate degree with five years of relevant experience. Must have completed the State Building Level I Certification.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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