Terminal Concessions Contract Manager #2309-263100-01
Tenant Services Coordinator Sr.
- Date Opened
- Monday, September 11, 2023 11:45 AM
- Close Date
- Friday, September 15, 2023 11:59 PM
- Section
- Aviation
- Salary
- $93,099 - $108,614/yr.
- Employment Type
- Full Time
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Also known as the Queen City, Charlotte is home to the Charlotte Douglas International Airport which ranks as the 5th busiest airport in the United States and serves as a HUB for American Airlines. With a forward-thinking philosophy and a focus on constant growth, CLT sees itself as an Airport of the future.
Function
Serve as CLT Airport’s Terminal Concessions Contract Manager, overseeing the airport's Concession Program, which generates approximately $260M in annual gross revenues. This position will manage all aspects of the program including but not limited to Food & Beverage, Retail & Services.
Summary
This position will handle advertising and other revenue producing services and amenities. This manager will lead a team of two (2), whose goals are to support the Concessions Program Manager with all areas including management oversight related to:
• Operational aspects for all concessions/venues
• Customer needs/concerns/issues
• Business inquiries
• ACDBE programs and participation
• Solicitation processes
• New business development and revenue generation
• Financial obligations
• Lease agreement compliance
• Contract negotiations
Major Duties and Responsibilities
• Support the development of new and existing concessions, services and amenities, through short and long-term strategic planning, in order to maximize revenues to CLT and enhance the traveler’s experience.
• Monitor the design and tenant modification processes for all concession projects including concept approval, design review submittals, construction, and store grand openings.
• Maintain oversight of contract compliance requirements to ensure all capital investment expenditure obligations are met by concessionaires.
• Perform financial data analysis by reviewing sales reports, profit share statements, annual certified statements and more.
• Assist with solicitation processes by creating scope of work being sought, evaluating proposed operations, negotiating financial terms and contract execution.
• Participate with all concession agreement extensions, amendments, letter agreements and lease exhibits.
• Oversee concession maintenance, repairs and upkeep to ensure safety and sanitary obligations are met; serve as a liaison between the operator and Airport Facilities.
• Interpret contract language and provisions to ensure full compliance.
• Monitor and approve operational parameters including hours of service, pricing, menu and more.
• Maximize community outreach and business development by focusing on initiatives centered around local product mix, local brands/concepts, local ingredients and local operators.
• Manage CLT’s Airport Concession Disadvantaged Business Enterprise (ACDBE) requirements, set forth by the Federal Aviation Administration (FAA), through the oversight of multiple sub-contract agreements, including contractual goal achievements, certification processes, goal setting and more.
• Direct a team of employees performing various aspects of the Concessions Program.
Knowledge, Skills & Abilities
• Excellent organizational and communication skills (oral and written).
• Ability to make decisions and provide direction in intense situations.
• Ability to work cooperatively with other City employees and the public.
• Ability to apply conflict resolution techniques.
• Computer skills in Microsoft Suite (Excel, Word, PowerPoint, etc.).
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts.
• Strong analytical, problem-solving skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
• Understanding of City contracting processes and systems.
• Innovative thinker with concessions/hospitality industry knowledge and experience
• Broad understanding of Airline / Airport operations and general aviation terminology
• Attention to detail and accuracy.
• Ability to learn Airport processes and ask appropriate questions.
• Enthusiasm and willingness to participate and work well in a team environment.
• Ability to work with minimal supervision; self-starter; self-motivated.
• Ability to work safely and securely in public areas with the situational awareness.
• Ability to quickly develop rapport with other departments and divisions.
• Must be able to work irregular hours and shifts as needed.
• Position must be able to maintain airport security clearance.
Preferred Qualification
A bachelor’s degree and 7 years of experience; with 5 years’ work experience specific to large-scale, high-revenue, airport concession programs. Experience with contract administration, finance, hospitality management, business development, and/or project management preferred.
Minimum Qualifications
- High school degree or GED with eleven years of equivalent experience
- Associates degree or 2-year college degree with nine years of equivalent experience
- Bachelors degree with seven years of equivalent experience
- Masters degree with five years of equivalent experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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