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Utilities Operations Supervisor - Field Operations #2309-241200-01

Date Opened
Friday, September 08, 2023 2:30 PM
Close Date
Friday, September 29, 2023 11:59 PM
Charlotte Water
  • $84,443.00 - $93,825.00/year


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


This position manages the daily operations for the assigned area within Charlotte Water. Work involves supervising operations staff; manages and monitors activities and use of equipment/vehicles; manages acquisition, preventative maintenance, repair, disposal, and telematics (tracking and diagnostics) of vehicles/equipment/needed resources; monitors related budget and expenses; supports goals; resolves related problems; and ensures
compliance with related laws, regulations, and safety requirements. This position provides leadership in managing work and productivity, supporting goals and objectives, and supervising operations and related functions.

Work Locations: 
Zone 2 - 5730 General Commerce Dr. Charlotte, NC 28213
Zone 3 - 12131 Park Rd. Charlotte, NC 28226
Zone 4 - 4100 West Tyvola Rd. Charlotte, NC 28208

Major Duties and Responsibilities

• Leads and develops a multi-skilled workforce supporting the goals and objectives of the organization; coaches and motivate team members; and communicates needs and expectations.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Participates in the operations management planning of a division.
• Develops and manages the operation plan and budget for assigned area.
• Consistently monitors Zone performance and operation to meet goals set forth by Charlotte Water.
• Identifies and acquires necessary personnel, equipment, materials, and supplies to support operations.
• Responds to emergencies; facilitates emergency response planning.
• Meets with business partners for opportunities to maximize the use of technology and improve work practices and service delivery.
• Meets with vendors and suppliers.
• Monitors and assists with developing cost-effective work practices to improve team productivity.
• Works with others to prepare and implement weekly work plans.
• Assists with preparation of daily/week work schedule requirements; assists with prioritizing, scheduling, and assigning work orders.
• Ensures that proper work order documentation is completed for all job assignments.
• In emergency conditions, assists with work support requirements such as staging of parts, materials, supplies, and equipment.
• Ensures that work completed meets performance standards whether repairing vehicles, reading meters, generating accurate billings, handling hydrant permits, or reviewing plans for new stations.
• Ensures that effective and timely communications are maintained among team members and other appropriate stakeholders; attends team meetings.
• Provides technical expertise and work assistance to work teams; monitors and supports field operations; resolves team conflicts; and provides safety review.
• Provides inspections of in-progress and completed work for high priority work assignments to ensure quality control and work site safety standards are maintained by conducting site visits daily.
• Performs other related job duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of Water and Sewer operations.
• Skill in using computers and related software (Outlook, Excel, Word and WAM).
• Skill in communicating, both verbally and in writing.
• Skill in organization.
• Ability to manage time and prioritize tasks.
• Ability to analyze.
• Ability to multi-task.
• Ability to lead a team and provide coaching.
• Ability to supervise staff.
• Ability to obtain a City driving permit.
• Ability to adapt to change

The work is sedentary work and requires exerting up to 10 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: feeling, hearing, mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking on uneven surfaces.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Requires working in varying environments and exposed to chemicals, excessive noises, fumes, solvents, and dust. Work requires, at times, working on-call and working extended hours in all weather conditions.

Minimum Qualifications

• Associate degree from an accredited school OR an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job functions
• Five (5) years of related work experience in municipal sewer and water utilities
system maintenance including one (2) year of supervisory experience.

Licenses, Certifications or Registrations:
• Requires valid driver’s license.
• A Wastewater Collection Grade 4 certification and a Water Distribution Grade A certification, or the ability to obtain certifications within 2 years.


$84,443.00 - $93,825.00 Commensurate with Experience

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