Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Function
This position provides administrative support and assists in the end processes of projects with plan review.
Summary
Work involves assigning; scheduling, coordinating, and processing backflow inspections; informing customers of backflow requirements; entering backflow test results; scanning documentation; providing general assistance; and tracking approved backflow tester certifications. This position contacts customers regarding readiness for installations; fields customer phone calls and emails; and prepares and distributes construction notification letters.
Major Duties and Responsibilities
• Prepares and distributes documents, permit plans, place/release certificates of occupancy hold, and distribute/file inspector’s electronic submittals.
• Assists with reviewing record drawings, preliminary easement maps, and preliminary record plats for accuracy.
• Writes certification letters when field tests are complete and record drawings approved; issues notices regarding interruption of service and final inspections to inspectors and contractors.
• Generates final acceptance letters to close projects and update spreadsheets.
• Communicates with developers, engineers, contractors, builders, and homeowners regarding status of projects.
• Provides support to installation and development when necessary.
• Updates and maintains data.
• Stays current on related codes, specifications, policies, and ordinances (local, state, federal).
• Assists with investigation and follow-up reports on backflow incidents or other department investigations.
• Makes presentations to professional organizations and neighborhood groups.
• Participates in emergency response efforts as needed;
• Maintains records in a database so customers receive notifications of requirements to install, test and maintain backflow protection.
• Reviews and researches customer information to recommend hazard ratings and provide compliance requirements.
• Prepares special and periodic reports.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of GIS, Accela, and Customer Suite.
• Skill in communicating, both orally and in writing.
• Skill in using Microsoft Office Suite, especially Word, Excel, and Access.
• Ability to use municipal data collection system.
• Ability to obtain a City driving permit.
• Ability to establish and maintain working relationships with contractors, engineers, business representatives, regulatory officials, and the general public.
Minimum Qualifications
• Associate degree from an accredited school.
• One (1) year of related work experience working with municipal ordinances, state/federal regulations, and standards pertaining to utility installation and related matters.
Licenses, Certifications or Registrations:
• Requires valid driver’s license.
• Ability to earn NC Certification in Cross Connection Control within one year
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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