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Procurement Officer / Policy & Standards Coordinator #2309-236800-03

Date Opened
Thursday, September 07, 2023 8:00 AM
Close Date
Wednesday, September 27, 2023 8:00 PM
General Services
  • $75,061 - $93,826


The goal of the City of Charlotte’s General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the City in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, and other support services.

City Procurement, a Division of the General Services Department, is responsible for centralized governance and oversight of the City of Charlotte's procurement and contracting activities. The Division is comprised of four procurement teams, each responsible for a specific area of focus as an internal support organization to all city departments in the acquisition of Construction/ AES/ Facilities, Commodities, Services & Technology, and Transit Procurement Management. In addition, City Procurement manages the Asset Recovery and Disposal (ARD) Program, Corporate Procurement-Card Program, Corporate Compliance Program, Vendor Administration, the Charlotte Cooperative Purchasing Alliance (CCPA) Program, and the Strategic Optimization Program (SOP).


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.




Under the direction of the Policy & Standards Manager, this position is responsible for supporting the Policy and Standards portion of the Strategic Optimization Program (SOP). The focus of this position will be to assist with the development of both internal and external procurement training plan curricula, facilitate and coordinate the implementation of the curriculum including development of training materials and training delivery. Internal audiences will include city procurement staff both in the Procurement Division of General Services from a citywide perspective, procurement teams in Charlotte Water and Aviation, and departmental liaisons responsible for coordinating and compliance of procurement-related activities. External focus is on doing business with the City of Charlotte and associated needs related to vendor registration, responding to solicitations, contract on-boarding, and vendor management.

Major Duties and Responsibilities

  • Responsible for working directly with Managers, Subject Matter Experts (SMEs), Learning and Development Specialists and other team members to design, develop and deliver training and development solutions using multiple delivery mediums including but not limited to classroom instruction, eLearning, video, job aids, and other related methods and techniques.
  • Responsible for conducting the analysis, design, development, and evaluation of eLearning, classroom learning (live and virtual), blended learning, and informal learning.
  • Plan, organize and develop procurement specific training curricula, materials, and programs to meet specific learning needs related to procurement policies, procedures, and programs.
  • Directly administers or coordinates the facilitation of training.
  • Creates engaging learning activities and compelling course content that enhances retention.
  • States instructional end goals and creates content to match.
  • Provides exercises and activities that enhance the learning process.
  • Assists with maintaining procurement training materials libraries for both internal and external stakeholders including regular updates to content as needed.
  • Learn and apply new technologies to the design, development, and delivery of procurement training including audio, video and animation.
  • Interfaces at all organizational levels with the goal of providing education and training that supports process improvements, increased compliance, efficient operations, and improved partner relationships.
  • Collaborates with other Strategic Optimization Program Teams and Procurement Teams to identify areas for training curriculum development.
  • Ability to create assessment elements to accompany training delivery methods.
  • Knowledgeable of all applicable state and local procurement statutes, regulations, and policies.
  • Assists with policy and template development, process and procedures development, and roll-out of each through training and change management.

Knowledge, Skills & Abilities

  • Proficient in MS Office applications
  • Exceptional verbal and written communication and presentation skills.
  • Must be a leader, innovator/creator, initiator, risk-taker, committed, passionate, and focused, with high integrity and ethics.
  • Experience in training content and coursework development and delivery with knowledge of adult learning methodologies.
  • Preferred candidate will be a highly motivated, creative, organized, task oriented professional able to function with minimal supervision and across multiple procurement disciplines in partnership with all levels of the organization; and
  • Requires critical thinking, problem-solving, and effective collaboration skills.

Preferred Qualification

  • Bachelor’s degree and three (3) – five (5) years of procurement, training, or learning specialist experience.
  • Knowledge of procurement processes and procedures and related programs.
  • Experience with a governmental entity highly desired. Local government experience preferred.
  • Proficiency with visual design tools and video or audio editing

Minimum Qualifications

  • High School Diploma or equivalent and nine (9) years of related experience, or an associate degree and five (5) years of experience or equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.


  • $75,061 - $93,826 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening. If an applicant does not pass the background screening, the offer will be rescinded. 

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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