The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Management Analyst Senior position is responsible for performing a wide variety of analytical support duties related to human resources, organizational analysis and development. This position analyzes systems, procedures, and operations; designs and implements improved systems, procedures and methods; and performs a variety of analytical and administrative tasks.
Major Duties and Responsibilities
- Compiles, analyzes and review data relevant to HR Division function
- Makes recommendations for trends, processes improvements, efficiency or policy alignment
- Maintains reports on areas such as absenteeism, personnel transaction processing, retirement projections, overtime, leave of absence or other related employee concerns; and interfaces report information with payroll
- Develops and administers various human resources plans and procedures for all divisional personnel
- Provides training for sworn and civilian employees on topic related to work assigned
- Conducts meetings with staff to outline program goals and objectives
- Facilitates implementation of new systems or procedures through employee involvement in the change process
- Identifies opportunities for improving service delivery methods and procedures; perform quality assurance and quality improvement reviews of HR Division procedures and work processes
- Interprets, analyzes and makes recommendations from data
- Incorporation of an Emotional Intelligence training program for supervisors and providing research curriculum, develop training courses, advertise, and execute courses
- Conducts exit interviews with new recruits by phone or face to face as requested
- Determines retention strategies to increase employee morale/satisfaction
- Analyzes and develop a new reward structure/process to increase employee performance
- Compose and provide retirement projection, vacancy, staffing, OT, merit compensation and other reports and analyze as requested.
- Responds to questions and concerns related to assigned human resource activities
- Performs other duties as assigned
Knowledge, Skills & Abilities
- Strategic planning: This is the process of setting long-term goals and objectives for an organization, and then developing a plan to achieve those goals.
- Resource allocation: This is the process of determining how to best use the organization's resources, such as people, money, and time.
- Human resources modeling: This is the process of developing and implementing a plan for attracting, developing, and retaining the best employees for the organization.
- Leadership technique: This is the process of influencing others to achieve a common goal.
- Production methods: This is the process of creating products or services that meet the needs of the organization's customers.
- Coordination of people and resources: This is the process of ensuring that everyone in the organization is working together effectively to achieve the organization's goals.
In addition to these business and management principles, the following skills are also important for this role:
- Effective leadership: This includes the ability to motivate, inspire, and empower others.
- Knowledge in HR principles: This includes the ability to understand and apply the principles of human resources management.
- Ability to work with large amounts of data: This includes the ability to collect, analyze, and interpret data.
- Organization and time management: This includes the ability to plan and organize work effectively, and to manage time efficiently.
- Methods and techniques of providing training services: This includes the ability to design, deliver, and evaluate training programs.
- Critical thinking skills: This includes the ability to think logically and creatively, and to solve problems effectively.
- Problem solving skills: This includes the ability to identify and solve problems in a timely and efficient manner.
- Communication skills: This includes the ability to communicate clearly and concisely, both verbally and in writing.
- Interpersonal skills: This includes the ability to build and maintain relationships with others, both inside and outside the organization.
These are just some of the business and management principles and skills that are important for this role. The specific requirements may vary depending on the organization and the specific position.
ADA and Other Requirements
Positions in this class typically require fingering, grasping, talking, hearing, seeing, and repetitive motions.
- Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
- Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks. Adequate vision, hearing, and speech required.
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
- Comprehensive of written information in work related documents
- Ability to hear, understand, and distinguish speech.
Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files and phone. Must be able to multi-task and work in a fast-paced environment.
Bachelor's Degree and three years related work experience
Master's Degree and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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