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Diversity, Equity, & Inclusion Programs Coordinator #2309-200700-01

Administrative Officer Senior

Date Opened
Tuesday, September 05, 2023 1:00 PM
Close Date
Tuesday, September 19, 2023 11:59 PM
Human Resources
  • $59,995-$67,448
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


      The City of Charlotte, as part of its commitment to diversity, equity, and inclusion (DEI), has adopted an Equity in Governance framework that guides our decision making, investments, and commitment to promoting equity in all that we do.  In addition, the City of Charlotte is creating a comprehensive Equity Action Plan to identify and track DEI outcomes and best practices across the organization.  

  The primary purpose of this role is to advance and elevate the City of Charlotte’s Diversity, Equity, and Inclusion strategy and programs by connecting and assisting city staff and leaders with services such as training, consultancy, resource groups, and outcomes reporting.

Major Duties and Responsibilities

  • Assist with developing and conducting issue specific training modules to advance DEI understanding across the organization.
  • Assist in developing training strategies to advance the Equity Action Plan.

DEI Outcomes Data Tracking
  • Assist in tracking the City of Charlotte’s DEI Training efforts and participants.
  • In coordination with the Innovation & Technology Data Team, work with Program Manager to identify and track DEI outcome measures across the organization.
  • Maintain records, files, documents and develop and maintain key metrics and data regarding program progression for internal and external audits.
Program Coordination
  • Support the development and implementation of identity-based Employee Resource Networks.
  • Organize, participate in, and coordinate events to celebrate and/or bring awareness to culturally important dates and history months.
  • Assist with creating, managing, and promoting an internal guide to external DEI training providers.

Cross Department Collaboration
  • Work collaboratively across City departments on the implementation of DEI Action Plan programming.
  • Partner with existing DEI officers/liaisons within the departments of the City of Charlotte to support department specific DEI strategies.
  • Represent the DEI Programs Team on organizational teams as identifies, such as serving  as liaison to the City’s ADA and Language Access implementation teams.
  • Provide support to the Equity Steering Team subcommittees.
  • Manage administrative duties and financial activities for the DEI Programs Team, including processing invoices and purchase orders, submitting and monitoring contracts, reconciling purchasing cards, and completing travel reimbursement.
  • Manage logistics to include handling training events and meetings ranging in size from individual classes to ongoing program sessions.  Such logistics include classroom and equipment set up, food purchases and prep, ordering materials and supplies, and process corresponding invoices.
  • Assist with marketing and communications materials for the DEI Programs Team activities such as monthly newsletters, PR for programs, etc.
  • Conduct other duties as assigned by the DEI Programs Manager. 

Knowledge, Skills & Abilities

  • Knowledge of basic Diversity, Equity, and Inclusion principles
  • Experience developing training modules for/with adult learners
  • Data management
  • Networking
  • Event Planning
  • Requires the ability to effectively communicate with a variety of audiences through an assortment of mediums, written reports, presentations, and open discussion settings
  • Excellent interpersonal and relationship building skills
  • Demonstrated team building, leadership, and professional achievement
  • Critical thinking and problem-solving skills, as well as initiative, innovation, and willingness to learn
  • Self-direction
  • Ability to build and lead effective programs
  • Ability to work with others who want to build an inclusive and vibrant city
  • Proficiency in Microsoft Office Suite

Preferred Qualification

  • Experience in conflict management
  • Experience developing teams and coaching
  • Effective facilitation and negotiation skills
  • Demonstrated experience in program development, coordination, and measurement
  • Experience with financial systems, including procurement cards and MUNIS, preferred
  • Demonstrated ability to work across lines of difference and with multiple demographic groups including but not limited to BIPOC communities, LGBTQ+ communities, disability communities, newcomer, and immigrant communities, etc, strongly preferred

Minimum Qualifications

High School Graduate or Equivalent and five years related work experience


Associate's Degree and three years related work experience


Bachelor's Degree and one level related work experience


Master's Degree 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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