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Administrative Specialist #2309-200300-01

Electronic Monitoring

Date Opened
Friday, September 15, 2023 8:00 AM
Close Date
Thursday, September 21, 2023 11:59 PM
  • $46,984- $52,857/year
Employment Type
  • Full Time


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Administrative Officer I provide(s) administrative support in the Electronic Monitoring division. This includes collaborating on the equipment and supply function, to include, issuing equipment and other supplies to department personnel, identifying and evaluating “police specific” equipment, making equipment and supply purchases, and maintaining inventory records.

Major Duties and Responsibilities

  • Responsible for answering phone calls and checking voicemail
  • Conducting quality control checks of data entered into the Electronic Monitoring Database and Omnilink FocalPoint software
  • Conduct active warrant verifications and crime scene proximity checks
  • Responsible for the maintenance and cleanliness of all equipment
  • Assisting officers with jail reconciliation (disposed cases & evidence in property control)
  • Verifying cases with MCSO release post for inmates with CMPD holds
  • Responsible for filing and drafting all applicable court documents
  • Experience supporting multiple teams in an office environment, including creating memos for multi-disciplinary groups and/or tracking/maintaining multi-dimensional budgets
  • Performs a variety of responsible and technical administrative and analytical assignments
  • Maintains records on all offenders
  • Installs and removes monitoring equipment
  • Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
  • Provides administrative and clerical support to staff, including conducting research, compiling information and preparing presentation manuals, reports, graphs, charts, and publications
  • Performs other responsibilities as assigned.

Knowledge, Skills & Abilities

  • Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • General clerical/office practices and procedures including basic office workflow procedures
  • Data processing methods, information storage and retrieval techniques
  • Common practices and procedures of processing and disseminating information and supporting documentation
  • Proper inventory procedures
  • Exceptional oral and written communication skills and be able to convey an impression that reflects favorably upon CMPD
  • Excellent time management skills and the ability to work to achieve maximum time effectiveness and makes positive use of discretionary time
  • Be dependable and can be relied upon to meet schedules and deadlines to achieve positive results with available resources
  • Excellent decision-making abilities
  • Strong working knowledge of CMPD policy and ability to learn and apply various Electronic Monitoring Policy and Procedures necessary to remain compliant with state regulations
  • Possess or develop proficiency with the electronic monitoring database as well as other CMPD and MCSO databases
  • Basic PC based software applications such as Microsoft Word/Excel
Physical Requirements:
  • Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
  • Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
  • Adequate vision, hearing, and speech required
  • Most work is performed in a normal office environment
  • About 60% of the work is performed at the desk
  • Work is generally medium with considerable variety
  • Daily work often involves moving between buildings and rooms
  • Occasional local driving is required to pick up or deliver material
  • There is exposure at times to items that may be unpleasant to review or handle and exposure to weapons
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data. Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain. Comprehensive of written information in work related documents. Ability to hear, understand, and distinguish speech.

Working Conditions:
Indoor and/or outdoor environment
Continuously exposed to several elements such as hazardous elements/odors, dangerous drugs, biohazards, flammables noise, intermittent standing, walking. occasional pushing, carrying, or lifting.

Preferred Qualification

Associate degree in Criminal Justice or related field with one (1) year of related experience.

Minimum Qualifications

High School Graduate or Equivalent and one year related work experience


Associate's Degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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