Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
Under general supervision, technician performs a variety of technical work such as tests, repairs, rebuilds, calibrations, and administers preventative maintenance on 1 ½” up to 12” size water meters, including fire line services, valves, back flow devices, meter registers, radio transmitters, meter vault fixtures and related equipment while in the field. Performs routine maintenance and minor repairs on equipment and tools, completes customer service requests, performs water service turn on and turn offs, responds to low pressure complaints, leak and consumption issues, and records and documents action performed at each job site. Enters the results, notes the actions and information pertaining to the work performed on each service order assigned.
Major Duties and Responsibilities
• Disassembly, repair, reassembly and test all multi-family, commercial and industrial water meters to meet AWWA and City’s Utility Department standards.
• Conduct flow and pressure tests on water meters to ensure proper operation.
• Read meter registers, validate proper functioning of the meter register and transmitter.
• Inspect and repair leaks at meter connections and in the service network infrastructure.
• Install and remove meters from service, lockout meters, valves and bypasses.
• Respond, investigate and resolve customer requests for low water pressure issues.
• Perform service request for customers; water service activation and deactivation.
• Meet with customers to inform, assist and provide solutions to water service questions.
• Document all test results, work performed, parts and supplies used, and actions for review.
• Utilize pumping equipment to properly remove water from vaults with minimal soil erosion.
• Maintain assigned vehicle in proper working condition; check oil, tire pressure, and fluid levels; reports serious malfunctions for repair. Performs daily pre-flight inspections.
• Perform routine inventory of metering equipment and parts, tools, supplies and PPE.
• Follow standard operation procedures for confined space and air testing requirements.
• Perform other duties as required.
Knowledge, Skills & Abilities
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and related utility documentation.
• Ability to understand and follow directives and instructions.
• Ability to effectively communicate both in writing and verbally; maintain effective working relationships.
• Ability to work independently.
• Ability to have a flexible work week schedule.
• Ability to use power and hand tools.
• Knowledge of water utility operations.
• Knowledge of road navigation, map reading, and general geography.
• Knowledge of business computing software and the operations of a computer.
• Knowledge of the concepts of water distribution networks and water quality standards.
• Skill in the use of diagnostics and repair of meters.
PHYSICAL DEMANDS:
The work is medium work and requires the ability to lift up to 60 pounds occasionally to move objects. Additionally, the following physical abilities are required: balancing, manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, repetitive motion, speaking, talking, visual acuity in data/color/observations/equipment/inspections, and walking.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Requires working, at times, in confined spaces; working overtime and on various shifts; responding to emergencies; and being on-call.
Minimum Qualifications
• Requires a High School diploma or GED.
• 3 years of related work experience in a utility setting and team focused environment.
Licenses, Certifications or Registrations:
• Requires a valid driver’s license.
• Ability to obtain AWWA Meter Technician Certification.
Salary
$20.86 Hourly
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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