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CCTV Crew Chief #2309-102500-01

Date Opened
Wednesday, October 04, 2023 2:20 PM
Close Date
Wednesday, October 25, 2023 11:59 PM
Charlotte Water
  • $50,339.00 - $55,931.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position supervises a crew responsible for CCTV inspections of sewer mains. Work involves supervising assigned employees; directing the activities of crew to assist with inspection operations, including necessary preparation procedures and operating CCTV inspection equipment and some heavy equipment; ensuring employees adhere to safety requirements; and training personnel. This position performs lead and skilled/semi-skilled
tasks of above average difficulty repair in the Charlotte Water wastewater collection systems; performs pipe inspections including manholes and CCTV; responds to incoming requests for line inspections or in conjunction with preventative maintenance schedules; maintains field equipment in good operating condition by adjusting, cleaning, lubricating, and performing minor repairs; ensures that equipment is stored in a safe and proper manner; responds to inquiries and resolves complaints; and prepares and maintains reports. 

Major Duties and Responsibilities

• Directs the activities of assigned employees to assist with inspection operations, including necessary preparation procedures and operating CCTV inspection equipment and some heavy equipment; plans/schedules short-term work.
• Responds to incoming requests for sewer main inspections.
• Schedules preventative maintenance.
• Maintains field equipment in good operating condition by adjusting, cleaning, lubricating, and performing minor repairs, while also ensuring that equipment is stored in a safe and proper manner.
• Performs pipe inspections including manholes and CCTV inspections.
• Responds to inquiries and issues; resolves complaints.
• Prepares and maintains accurate reports and records on assigned work activities.
• Adheres to company health and safety procedures.
• Coaches and motivates crew members by communicating needs and expectations through proper training; helps to develop skills improvement plan for employees not meeting standards.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Trains other personnel.
• Performs other related job duties as assigned.

Knowledge, Skills & Abilities

• Knowledge of operating and maintaining closed circuit television equipment for sewer inspection or maintenance.
• Knowledge in sewer service laterals and bypass pump installation.
• Knowledge of proper safety practices and emergency response procedures.
• Knowledge of customer service methods.
• Skill in operating small, medium, and heavy equipment and trucks.
• Skill in planning and scheduling short-term work.
• Skill in communicating, both verbally and in writing.
• Ability to follow oral and written instructions.
• Ability to read and interpret topo maps and plans.
• Ability to maintain records and write reports.
• Ability to resolve conflict within a team.
• Ability to maintain effective work relationships with supervisor, co-workers, and the general public.
• Ability to work in a team atmosphere.
• Ability to supervise employees.

The work is heavy work and requires applying up to 20 pounds of force constantly; applying 30 pounds of force frequently; and exerting up to 100 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, climbing, crouching, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas
by spoken word, shouting above noises; visual acuity in date/color/equipment/ inspections, and walking.

Work is performed in a work environment that may periodically have unpredicted requirements or demands. Required working overtime, various shift hours, on-call as scheduled, and during work-related emergencies.

Minimum Qualifications

• High school diploma or GED from an accredited school.

• Three (3) years of related work experience, preferably experience operating and maintaining closed circuit television equipment for sewer inspection or maintenance including one (1) year of supervisory experience.

Licenses, Certifications or Registrations:

• Requires a valid driver’s licenses.

• Requires a Class A commercial driver’s license (CDL – with tanker endorsement) or obtain within one year of hire.

• Prefers Pipeline Assessment Certification (PACP).


$50,339.00 - $55,931.00 Commensurate with Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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