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Aviation Application Administrator #2308-373100-02

Date Opened
Thursday, August 10, 2023 3:30 PM
Close Date
Thursday, August 31, 2023 8:00 PM
Section
Aviation
Salary
  • $75,061-$93,826 Commensurate with Experience
Employment Type
  • Full Time
Go Back View Benefits

Introduction

Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.

Summary

Responsible to provide technical, application, administrative and integration support for computer applications used by the Aviation Operations Division. The position functions as an intermediary between functional and technical staff in order to define the scope, requirements and implement systems used by the Aviation Operations Division such as Computer Aided Dispatch (CAD) and other applicable systems. This position will require an understanding of PSAP Technology, call recording systems, telephony systems, PRI lines and trunking radio systems. This position participates in the planning, implementation, configuration, troubleshooting, management and support of Aviation Operation Division systems including but not limited to security systems (cameras and access controls), building automation system, and other systems related to Airport Passenger Systems.

Major Duties and Responsibilities

  • Responsible for ongoing support & maintenance of Aviation’s Computer-Aided Dispatch, call recording functions and other related systems.
  • Administers and maintains department systems by identifying / correcting problems / developing and running reports / creating and managing account permissions / facilitating solutions / cooperating with vendors / communicating with system users.
  • Responsible for Quality Assurance and software testing including writing / execution of detailed test plans and results.
  • Interface with end users documenting existing business processes and design new business processes translated into detailed system requirements.
  • Responsible for assisting with implementation and transitional support of systems.
  • Respond to customer requests related to Software Applications ranging from permissions / technical problems with applications / various other administrative items.
  • Subject matter expert on the software and support technology used by Aviation’s Operation Division such as:
  • Computer-Aided Dispatch
  • Call recording functions
  • Radios
  • Other software
  • Documents release notes / user guides / other documentation assisting customers with application usage
  • Performs other technical assignments as needed by Aviation’s Operation Division
  • Understand network infrastructure and be able to prepare and submit network firewall changes to support the operation of security systems.
  • Monitor system performance and resource utilization, as well as responding to alerts and user inquiries.
  • Provide technical analysis and/or assistance in troubleshooting issues.
  • Apply patches, updates, and firmware updates to server systems and/or workstations.
  • Initiate and drive security systems strategies, architecture discussions, and preventative maintenance plans.
  • Manage customer and vendor relationships.

Knowledge, Skills & Abilities

  • Excellent interpersonal skills and demonstrated ability to interact effectively with all levels of staff within the Aviation Department, City of Charlotte, and project vendors/stakeholders
  • Excellent organizational skills to prioritize multiple tasks, develop, analyze procedures, meet deadlines, and work in an environment of heavy pressures and changing priorities
  • Advanced knowledge of Computer Aided Dispatch systems (i.e. Motorola, Hexagon, CentralSquare)
  • Knowledge of Radio Application Networks and functionality
  • Basic Knowledge of: Automatic Location Information systems (ALI) and Automatic Vehicle Location Systems (AVL)
  • Advanced knowledge of recording equipment and business processes / Telephony experience
  • Ability to work in team environment and work well under pressure
  • Ability to set priorities and complete tasks on time with minimal supervision
  • Superior analysis and problem-solving ability
  • Knowledge of principles of business analysis and business process analysis
  • Basic knowledge of supporting IT infrastructure in an airport terminal environment is preferred
  • Understanding of risk mitigation and high availability for mission critical systems
  • Ability to work onsite and remote to support system and respond to system outages as needed
  • Analysis and troubleshooting skills
  • Knowledge of TCP/IP networking
  • Ability to map current and proposed customer processes
  • Ability to communicate technical expertise to all levels of technology customers
  • Knowledge of principles of project management
  • Highly organized with ability to work on multiple projects simultaneously
  • Excellent oral and written communication skills
  • Exposure to the Project Management Institutes' Project Knowledge (PMBOK) and agile methodologies

Minimum Qualifications

High School Graduate or equivalent and five (5) years of relevant work experience.

Associate Degree and three (3) years of relevant work experience.

or a Bachelor’s degree with one (1) years of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.