Aviation Infrastructure Manager #2308-296000-01
I&T Infrastructure Manager
- Date Opened
- Friday, August 25, 2023 2:00 PM
- Close Date
- Friday, September 15, 2023 11:59 PM
- Section
- Aviation
- Salary
- $116,444 - $145,555/yr.
- Employment Type
- Full Time
Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte's Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
Function
The Aviation Infrastructure Manager will be responsible for managing staff in the installation, administration, and maintenance of technology infrastructure and infrastructure operations.
Summary
The Aviation Infrastructure Manager will have oversight of the team responsible for the installation and maintenance airport network systems(s), virtual environments and data storage. Collaborate with various technical teams, internal and external stakeholders to meet the airport technology needs. This includes but is not limited to overseeing program budget and resources requirements, creating strategic infrastructure and virtual environment plans.
This position will also include the management of third-party vendors and developing proposals for contracts for technology enhancements.
Major Duties and Responsibilities
• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Develops and manages information technology systems and provides strategic and tactical goals from design through implementation.
• Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
• Presents ideas and complex material clearly, concisely, logically and persuasively both orally and in writing
• Ensures timely, appropriate communication with stakeholders
• Participates in procurement processes to include RFP development, vendor selection and contract negotiation.
• Leverages vendors, service providers, and other City service areas as a part of overall IT service delivery. Ensures adherence to service level agreements and memorandum of understanding. Manage various consulting contracts to ensure compliance
• Develops and manages program operating and capital budgets.
• Provides daily monitoring and supervision of the City’s IT systems and facilities to ensure efficient and effective system operations and uptime.
• Performs project planning and service delivery, including incident requests and change management. Addresses any issues to minimize delays and avoid affecting project success. Manages outside vendors and service provider performance.
• Facilitates regular technology roadmap reviews, industry best practices, system enhancement and/or end-of-life planning (i.e., hardware).
• Design and execute short plus long-term strategic plans to assure infrastructure capacity attains current and future needs.
• Identifies trends / recurring issues for long-term remediation. Reviews and approves team change request for impacts and compliance with process and procedures. Ensures requests are handled in a timely fashion in accordance with City service level agreements.
• Supports and coordinate with Layer-1 Cabling teams to fulfill requirements for all construction efforts.
• Supports and coordinates work with the Information Security and other technology teams in support of the City’s Departments, Users and Line-of-Business applications.
• Selects, licenses, and maintains listed technologies and vendor relationships.
• In-depth knowledge of servers (physical and virtual) and networks, data organization, and both hardware and software.
• Develop, execute and oversee procedures, policies and related training plans for infrastructure project management and infrastructure administration.
• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.
• Provide general oversight of IT-related expenditures and purchase requests
• Experience with cybersecurity safeguards and programs
• Experience with airport technology
• Performs related work as required
•Ability to work after hours to minimize impact to travelers while implementing new infrastructure upgrades or maintenance to existing systems
Knowledge, Skills & Abilities
• Previous network administration or network engineering, server administration/infrastructure and data storage experience
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Ability to document and communicate technical information to non-technical audiences
• Budgeting awareness
• Lead meetings that include participation from vendors / technical and non-technical peers / business owners
• Ability to effectively manage high stress scenarios
• Ability to work cooperatively with other City employees and the public
• Ability to apply conflict resolution techniques
• Ability to quicky change focus between projects based on priority or resources availability
• Ability to work with vendors to find a sustainable and cost-effective solutions
• Knowledge of IT industry standards and ability to recognize highly customized and/or proprietary formats
• Analytical and logical approach to problem solving
• Ability to lead and ensure team alignment
• Excellent judgment and knowledge of escalation procedures
• Familiar with project management methodologies
• Maintain the confidentiality of information and professional boundaries
• Identify risk and issues and identify mitigation strategies
• Makes sound business decisions based on limited, complex or contradicting information and relevant public service ethical principles
• Develops alternative solutions
• Works effectively in group problem-solving situations
Preferred Qualification
• Aviation/airport technology experience a plus
• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Seven (7) to Nine (9) years of experience in data center operations or network design and administration, depending on assignment, including prior supervisory experience
• Experience managing complex, multi-disciplinary Information Technology teams providing a diverse array of IT solutions (hardware, software, networks, cybersecurity, system administration, systems integration, and project management)
Minimum Qualifications
High School Graduate or Equivalent and Eleven (11) Years Experience
OR
2 Year College Degree and Nine (9) Years Experience
OR
Bachelor's Level Degree and Seven (7) Years Experience
OR
Master's Level Degree and Five (5) Years Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Conclusion
If you have technical issues submitting your application, click here