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Business Systems Analyst #2308-290120-04

Date Opened
Monday, September 11, 2023 11:30 AM
Close Date
Monday, September 25, 2023 8:00 PM
Innovation & Technology
  • $71,486-$89,358 Commensurate with Experience
Employment Type
  • Full Time


Responsible for analyzing and defining simple to intermediate end user business requirements, collaborating with technical teams to ensure requirements meet stated business objectives, defining scope and requirements of projects, and developing project work plans.  Additional responsibilities may include providing application support, application training, and developing and maintaining standards and procedures.


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Major Duties and Responsibilities

  • Interfaces with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.
  • Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications.
  • Provides user support on production applications, including providing queried data.  
  • Interfaces with end users on existing business processes and design for new business processes to be translated and written into detailed functional system requirements and solution design.
  • Develops and runs reports, creates, and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with system users.
  • Designs and facilitates end user training sessions. Creates user guides and explains complex technical information in a clear and concise manner.
  • Performs other related duties as assigned.

Knowledge, Skills & Abilities

  • Performing a variety of duties, often changing from one task to another of a different nature 
  • SQL programming languages
  • Client-server technology and applications, basic database structure, technical systems analysis, and design
  • Information technology best practices, standards, and terminology
  • Project management principles 
  • Analysis and troubleshooting
  • Software testing and quality assurance practices
  • Evaluate software to determine efficiency, reliability, and compatibility with existing systems
  • Plan, develop, and write operational procedures and manuals
  • Research, develop, and document technical design specifications
  • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
  • Customer service
  • Delivering group and one-on-one training
  • Meet schedules and deadlines of the work
  • Accurately organize and maintain paper documents and electronic files
  • Maintain the confidentiality of information and professional boundaries
  • Ability to communicate technical expertise to all levels of users
  • Articulate thoughts and express ideas effectively using oral and written communication skills

Minimum Qualifications

High school graduation or equivalent and three years relevant work experience


Associate's Degree and one year relevant work experience


Bachelor's level degree

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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