Business Systems Analyst #2308-20120-04

Responsible for analyzing and defining simple to intermediate end user business requirements, collaborating with technical teams to ensure requirements meet stated business objectives, defining scope and requirements of projects, and developing project work plans. Additional responsibilities may include providing application support, application training, and developing and maintaining standards and procedures. 

· Interfaces with department stakeholders and end users to define needs, communicate technology changes, and fulfill technology support requests.

· Responds to and prioritizes customer requests related to software applications ranging from permissions to technical problems with applications.

· Provides user support on production applications, including providing queried data. 

· Interfaces with end users on existing business processes and design for new business processes to be translated and written into detailed functional system requirements and solution design.

· Develops and runs reports, creates, and manages account permissions, application/system configuration, troubleshoots problems and facilitates solutions, cooperates with vendors, and communicates with system users.

· Designs and facilitates end user training sessions. Creates user guides and explains complex technical information in a clear and concise manner.

· Performs other related duties as assigned.

· Modern office procedures, methods, and computer equipment

· SQL programming languages

· Client-server technology and applications, basic database structure, technical systems analysis, and design

· Information technology best practices, standards, and terminology

· Project management principles

· Software testing and quality assurance practices

· Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

· Performing a variety of duties, often changing from one task to another of a different nature

· Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

· Analysis and troubleshooting

· Customer service

· Delivering group and one-on-one training

· Meet schedules and deadlines of the work

· Understand and carry out oral and written directions

· Accurately organize and maintain paper documents and electronic files

· Maintain the confidentiality of information and professional boundaries

· Ability to communicate technical expertise to all levels of users

Required Education and Experience

· High school diploma (or GED equivalent)

· Three (3) years of experience in business analysis, requirements definition, and information technology support

· Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities