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Storm Water Services Planner Scheduler #2308-160800-01

Date Opened
Tuesday, August 29, 2023 8:00 AM
Close Date
Tuesday, September 19, 2023 8:00 PM
Storm Water Services
  • $58,813 - $73,516 Commensurate with Experience


Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manage hundreds of storm drainage improvement projects. Storm Water Services is one of the largest stormwater utilities in the Southeast with approximately 215,000 customer accounts and more than 200 full-time positions.  


The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.




This position serves as a utility planner scheduler for the Strategic Planning and Operations Division of Storm Water Services. The position is responsible for planning and scheduling work activities for multi-skilled work teams to provide cost-effective maintenance and inspection of our drainage system. The position must coordinate and communicate with Street Maintenance Division (SMD), Closed Circuit Television Video (CCTV) crews, Operations, Engineers, Investigators, and Pipe Video Contractors. Must work collaboratively with team members to ensure work plans and procedures are scheduled and completed in a timely and efficient manner. 

Major Duties and Responsibilities

  • Plans, coordinates, tracks, and prioritizes daily stormwater CCTV crew assignments including following up on progress and rescheduling as emergencies or conflicts arise.
  • Maintains a 30-day forecast of resources and work. This includes maintaining a calendar for each pipe video truck (including Contractor trucks) using Microsoft Outlook.
  • Assists teams with using the work priority system (Cityworks) to request, document, and review CCTV inspections.
  • Coordinates and schedules with SMD and/or others to ensure traffic control, manhole/structure access, and dye testing is performed as needed for CCTV inspections. 
  • Assists CCTV Supervisor with daily crew operations, as needed.
  • Assists Operations with development and implementation of standard work order documentation procedures.
  • Assists Operations, Surface Water Quality, and SMD in assigning, tracking, and reporting of operational activities.
  • Generates maps or exhibits in ArcGIS Pro software for planning operational activities. 
  • Performs other duties and supports other teams as assigned.

Knowledge, Skills & Abilities

  • Proficiency in using computer software (ArcGIS Pro, ITpipes software or other sewer inspection software, CityWorks, Word, Excel, Outlook).
  • Ability to plan, schedule, and effectively communicate work order needs.
  • Utilize good organizational and efficient time management skills 
  • Understanding of traffic control needs, investigation activities like dye tests, access requirements, and construction and maintenance of stormwater systems.  
  • Effective verbal and written communication skills.
  • Attention to detail.
  • Ability to apply conflict resolution techniques.
  • Ability to work cooperatively with City employees and the public.
  • Ability to investigate and verify field conditions.
  • Judgement in traveling; traversing difficult terrain, retaining structures, barriers, and various urban/rural conditions; encountering a wide range of animals, insects, vegetation, and weather conditions; and experiencing unforeseen conditions/situations in accessing and entering drainage features within the Right of Way, public, and private property.
  • Valid Driver’s License, good driving record and ability to obtain and maintain a City Driving Permit.

Preferred Qualification

  • NASSCO PACP certification

Minimum Qualifications

  • Requires high school diploma or GED and five (5) years related work experience or Associates Degree and three years of work experience or equivalent education, experience and skills to perform the essential duties of the position.


  • $58,813 – $73,516 Commensurate with Experience.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Please note that all job offers are contingent upon an applicant successfully passing a new hire background check and drug screening.  If an applicant does not pass the background screening, the offer will be rescinded. 

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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