Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Summary
This position manages the daily operations for the assigned area within Charlotte Water. Work involves supervising operations staff; manages and monitors activities and use of equipment/vehicles; manages acquisition, preventative maintenance, repair, disposal, and telematics (tracking and diagnostics) of vehicles/equipment/needed resources; monitors related budget and expenses; supports goals; resolves related problems; and ensures compliance with related laws, regulations, and safety requirements. This position provides leadership in managing work and productivity, supporting goals and objectives, and supervising operations and related functions.
Work Location: Zone 2 5730 General Commerce Dr. Charlotte, NC 28213
Work Schedule: 2nd Shift Monday - Friday 3:00pm - 11:30pm
Major Duties and Responsibilities
• Leads and develops a multi-skilled workforce supporting the goals and objectives of the organization; coaches and motivate team members; and communicates needs and expectations.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Participates in the operations management planning of a division.
• Develops and manages the operation plan and budget for assigned area.
• Consistently monitors Zone performance and operation to meet goals set forth by Charlotte Water.
• Identifies and acquires necessary personnel, equipment, materials, and supplies to support operations.
• Responds to emergencies; facilitates emergency response planning.
• Meets with business partners for opportunities to maximize the use of technology and improve work practices and service delivery.
• Meets with vendors and suppliers.
• Monitors and assists with developing cost-effective work practices to improve team productivity.
• Works with others to prepare and implement weekly work plans.
• Assists with preparation of daily/week work schedule requirements; assists with prioritizing, scheduling, and assigning work orders.
• Ensures that proper work order documentation is completed for all job assignments.
• In emergency conditions, assists with work support requirements such as staging of parts, materials, supplies, and equipment.
• Ensures that work completed meets performance standards whether repairing vehicles, reading meters, generating accurate billings, handling hydrant permits, or reviewing plans for new stations.
• Ensures that effective and timely communications are maintained among team
members and other appropriate stakeholders; attends team meetings.
• Provides technical expertise and work assistance to work teams; monitors and
supports field operations; resolves team conflicts; and provides safety review.
• Provides inspections of in-progress and completed work for high priority work
assignments to ensure quality control and work site safety standards are maintained by conducting site visits daily.
• Performs other related job duties as assigned.
Knowledge, Skills & Abilities
• Knowledge of Water and Sewer operations.
• Skill in using computers and related software (Outlook, Excel, Word and WAM).
• Skill in communicating, both verbally and in writing.
• Skill in organization.
• Ability to manage time and prioritize tasks.
• Ability to analyze.
• Ability to multi-task.
• Ability to lead a team and provide coaching.
• Ability to supervise staff.
• Ability to obtain a City driving permit.
• Ability to adapt to change
PHYSICAL DEMANDS:
The work is sedentary work and requires exerting up to 10 pounds of force occasionally to
move objects. Additionally, the following physical abilities are required: feeling, hearing,
mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking on
uneven surfaces.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires sensitivity to change and
responsiveness to changing goals, priorities, and needs. Requires working in varying
environments and exposed to chemicals, excessive noises, fumes, solvents, and dust. Work
requires, at times, working on-call and working extended hours in all weather conditions.
Minimum Qualifications
• Associate degree from an accredited school.
• Five (5) years of related work experience in municipal sewer and water utilities system maintenance including one (1) year of supervisory experience.
Licenses, Certifications or Registrations:
• Requires valid driver’s license.
• A Wastewater Collection Grade 4 certification and a Water Distribution Grade A certification, or the ability to obtain certifications within 2 years.
Salary
$81,984.00 - $91,092.00 Commensurate with Experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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