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Talent Acquisition Generalist/Recruiter #2307-203800-01

Human Resources Generalist

Date Opened
Wednesday, July 12, 2023 8:00 AM
Close Date
Wednesday, July 19, 2023 11:59 PM
Section
Charlotte Area Transit
Salary
  • $61,753 - $77,192/year
Employment Type
  • Full Time
Go Back View Benefits

Overview

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Summary

The City of Charlotte and Charlotte Area Transit System’s (CATS) People and Organization Development Division is seeking a Talent Acquisition Generalist/Recruiter to serve in a cross-functional position to support and take ownership of CATS’ Talent Acquisition functions.  The primary focus of this position is to provide strategic and full cycle recruitment to attract, hire and retain the best talent while growing a solid pipeline. A successful incumbent will have proven experience providing full cycle recruitment (from end to end) for diverse positions while delivering a seamless experience to its internal and external clients.

Major Duties and Responsibilities

1. Partnership Collaboration:

  • Works closely with hiring managers to understand their staffing requirements, develop job descriptions, and define candidate profiles for various positions within the organization.
  • Provides strategic guidance and support to deliver talent needs in partnership with hiring leaders to understand business priorities, conduct consultative intake meetings, provide weekly status reports, assess risk/challenges and drive solution-oriented results.
  • Partners with CATS Human Resources and City Talent Acquisition Team to collaborate on process, share best practices and carry out initiatives related to recruitment efforts.


2.    Attracting Top Talent:

  • Utilizes various sourcing techniques, including job boards, social media platforms, professional networks, and direct sourcing, to identify and attract a diverse pool of qualified candidates.
  • Proactively build talent pipelines for future hiring needs.
  • Attends job and career fairs, university recruitment and other events as needed.
  • Assists with the development of CATS job descriptions, requisitions, and advertisements. 
  • Utilizes CATS applicant tracking system to manage and disposition candidates, run reports and send notifications to applicants in accordance with division SLAs.
  • Identifies candidates who meet minimum qualifications and validating experience against desired candidate profile.  Evaluates skills to recommend candidate advancement. 

3.      Full Cycle (end to end) Recruiting:

  • Utilizes a dynamic and collaborative approach to talent acquisition with a broad understanding of the long-term strategy to efficiently support the business while delivering end-to-end recruitment strategies to attract highly qualified candidates and build diverse talent pipelines.
  • Responsible for full cycle (end- to end) recruitment for CATS department including the development of internal strategies to maximize the efficiency of recruitment efforts.
  • Consults with hiring managers to develop recruitment strategy for position including the utilization of pre-screening tools, pre-entrance, and candidate assessments.
  • Develops and performs candidate screening and assessments:  review resumes, conduct phone screens, and perform in-depth interviews to evaluate candidates against job requirements.  Assess candidates' skills, qualifications, and cultural fit to determine their suitability for specific roles.

  • Intake Sessions: Meets with hiring managers to outline a comprehensive recruitment strategy including but not limited to validating job description against actual job duties, identifying the appropriate pre-screening tools (pre-entrance and candidate assessments) and outlining recruitment process from end to end.
  • Sourcing: Assess candidate’s skills, and qualifications against job requirements, leveraging their resume, pre-screening tools, and assessments to determine selection for advancement to next recruitment phase.
  • Interviews: Performs interviews, both in-person and virtual, serving as interview panelist and consultant to assess culture fit and suitability for roles.
  • Candidate Selections: Consults on selection and decision making: facilitate decision-making discussions and provide recommendations to hiring managers based on candidate assessments and interview feedback. Conduct reference checks and background screenings as required.
  • Salary Recommendations and offer Extensions: Conducts compensation analyses to ensure internal equity and produce salary recommendations for offer extensions.  Extends job offers to select candidates with explanation of CATS offering and benefits packages.  Coordinates with Talent Acquisition Specialist to initiate conditional offer packages and pre-employments activities.
  • Pre-Employment/Compliance: Ensures the interview and onboarding process is properly documented and completed, including conditional offers of employment, pre-placement testing and security screening, and verification of employment, education, licenses, and certifications.    


4.     Process Improvement:

  • Continuously evaluates and enhances the recruitment process to streamline operations, improve candidate experience, and increase the effectiveness of talent acquisition efforts.
  • Stays updated with industry trends and best practices.

5.      Reporting and Metrics:

  • Champions a high-performance environment, meeting metrics and goals, and fostering an inclusive work environment.
  • Generates weekly reports on recruitment activities, including sourcing channels, time-to-fill, candidate quality, and other key performance indicators.
  • Maintains real time updates to internal spreadsheets capturing status of all recruitment activities.

6.     As a part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

7.    Performs other related duties as required.


 


Knowledge, Skills & Abilities

  • Considerable knowledge of full-cycle (end to end) recruitment, talent acquisition, general hiring practices and procedures, and recruitment best practices, policies, and procedures.
  • Considerable knowledge of the principles and practices of organization and management including principles of supervisor, and performance evaluation.
  • Proven ability to build relationships with stakeholders at all levels
  • Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
  • Excellent verbal and written communication skills.
  • Ability to adhere to procedures and maintain strict confidentiality.
  • Ability to exercise judgment and discretion in establishing, applying, and interpreting departmental policies and procedures.
  • Ability to identify and analyze problems and identify possible solutions in support of established goals.  Ability to analyze complex problems and prepare recommendations and working procedures.
  • Ability to develop and maintain effective working relationships with co-workers, other City departments and the public, representing CATS in a positive manner.
  • Ability to express ideas effectively, both orally and in writing. Ability to prepare and present clear and concise reports, correspondence, and other written materials.
  • Ability to analyze, apply, and use statistical and historical data to support process changes, write reports and give presentations.
  • Ability to identify and effectively respond to issues, concerns, and needs. 
  • Ability to actively pursue and develop new ideas, methods, and procedures to meet changing situations.
  • Ability to plan, schedule, prioritize, and organize the work for optimal effectiveness and efficiency of production while meeting established standards and deadlines.
  • Ability to prepare correspondence, reports, and analyze data with recommendations.
  • Ability to work independently with limited supervision.
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Preferred Qualification

  • Experience with PeopleSoft or Workday HRIS systems.
  • Experience in government, public sector, or transportation.

Minimum Qualifications

Requires a high school diploma or equivalent with five years of experience or a two-year college degree with two years’ experience or a bachelor’s degree and one years of experience in Human Resources, Recruiting, or Business/Public Administration.

Must have proven experience as a full cycle recruiter, preferably in a fast-paced environment. Familiarity with applicant tracking systems (ATS) and other recruitment software. Excellent oral, written communication, interpersonal, and team skills combined with effective communication strategies. Must have a strong understanding of principles and practices of full-cycle recruiting. Must be proficient in Microsoft Office, Excel, PowerPoint, and Outlook.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

Benefits

<p>The City of Charlotte provides a comprehensive benefits package to all employees. </p>

<p>Click <a href="https://charlottenc.gov/HR/Pages/Pay,-Benefits-and-Development.aspx" class="ApplyClass" target="_blank">here </a>to learn more about the City of Charlotte’s benefits. </p>

<p>The City of Charlotte is a drug and alcohol-free workplace.</p>

In Conclusion

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