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Water Quality Program Administrator #2305-239600-01

Date Opened
Tuesday, May 09, 2023 11:00 AM
Close Date
Wednesday, June 07, 2023 11:59 PM
Charlotte Water
  • $86,083.00 - $95,647.00/year
Employment Type
  • Full Time


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


This position provides regulatory oversight for the water distribution and wastewater collection systems. Work involves detailed regulatory monitoring as associated with the Safe Drinking Water Act and other federal and State regulations; acts as contact for regulatory agencies; administers the state wastewater collection permit application and fee payment process; collects and analyzes detailed data; budgets for chemicals, supplies, and testing; requests quotes, creates purchase orders, and makes purchases of analytical equipment; responds to customer complaints; collaborates with others to ensure water quality standards are met. This position aids Field Operations staff with ongoing compliance training, works closely with ORCs ensuring compliance of systems with Federal and State regulations, communicates with other Charlotte Water Divisions to resolve operational challenges, supervises assigned staff.

Major Duties and Responsibilities

• Reviews regulatory data and reports; stays abreast of regulatory requirements; identifies issues and provides related recommendations; and represents the department on regulatory issues and with the regulatory agencies, including permit negotiations. Formally responds to NOVs and other notices as required.
• Reviews and analyzes data to make recommendations on ways to improve compliance in the distribution and collection system.
• Identifies trends in data and provides high level reports for strategic planning and operational purposes.
• Reviews regular monitoring reports for water quality in the distribution system including close coordination with distribution and laboratory staff.
• Manages oversight of analytical equipment for process control.
• Conducts, leads, and participates in research of monitoring Sanitary Sewer Overflow program and work procedures, research spill causes and repeat still trends to reduce SSO’s (Sanitary Sewer Overflows) .
• Coordinates laboratory work with laboratory services.
• Provides leadership and coordinates on special projects related to continuous improvement programs as related to water distribution and collection systems.
• Provides education and training as needed on regulatory and reporting requirements. • Administers state wastewater collection permit which includes application submittal and fee payments.
• Represents the Department on regulatory issues and with the regulatory agencies, including permit negotiations.
• Receives and reviews monthly summary of SSOs from the state that may be subject to penalty; responds with additional information and appeals as required; and coordinates payment of penalties.
• Works among staff to investigate incidents that require a response within allotted timeframes.
• Oversees document maintenance functions.
• Resolves complex customer service issues.
• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
• Represents Charlotte Water at public outreach opportunities.
• Performs other related job duties as assigned.

Knowledge, Skills & Abilities

Knowledge of water and wastewater utility systems.
• Knowledge of NPDES permits and regulatory requirements.
• Knowledge of Water Distribution system regulatory requirements
• Excellent skills in communicating, both verbally and in writing.
• Ability to collaborate with others.
• Ability to supervise employees.

The work is medium work and requires applying 30 pounds of force frequently and exerting up to 50 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, climbing, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity in data/color/observations/
equipment, and walking.

Minimum Qualifications

• Bachelor's degree in physical sciences, environmental science, engineering, or related field.

• Five (5) years of related work experience preferably in water distributions and collections systems compliance including one (2) year of supervisory experience.

Licenses, Certifications or Registrations:

• Requires valid driver’s license.

• Collections Systems Operator Grade I required, and the ability to obtain Collections Systems Grade IV OIT (Operator in Training) certification and Grade A Water Distribution Systems Operator OIT certification within three (3) years.


$86,083.00 - $95,647.0 Commensurate of Experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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