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Claims Assistant #2305-226000-01

Date Opened
Friday, May 19, 2023 5:00 PM
Close Date
Sunday, June 04, 2023 8:00 PM
  • $41,374-$51,716 Commensurate with Experience
Employment Type
  • Full Time


The Finance Department partners with customers to achieve their service goals through sound management of finances. Finance provides strategic financial planning, accounting and reporting services to the city, processes citywide accounts payable and accounts receivables, manages the investment of city funds and issuance of debt instruments, and provides risk control and prevention for the city.


The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


The Claims Assistant assists the Claim Adjuster with minimal supervision. The Claims Assistant performs data entry, clerical and subrogation services as part of the claims handling process.

Major Duties and Responsibilities

  • Receive incoming phone calls / faxes / mail (date stamp) Set up new claims including data entry & coding
  • Work with third party claim administrators Date stamp and mail distribution
  • Prepare accurately & timely correspondence Copy / scan / fax / file
  • Pull reports from Internet
  • Handle Subrogation on claim files
  • Assist claim staff in all claims handling functions including performing all clerical duties associated with maintaining file materials & records

Knowledge, Skills & Abilities

  • Superior customer service skills
  • Ability to easily multi-task in a fast-paced environment
  • understanding of Workers' Compensation claims handling and working with multiple agencies
  • understanding of interpreting medical reports
  • Computer literate
  • Proficiency in offce clerical skills Demonstrate excellent phone etiquette
  • Excellent language / grammar / communication / organizational skills

Preferred Qualification

Knowledge of insurance / medical / legal terminology College coursework

Minimum Qualifications

High school graduate or equivalent and one year relevant experience.


Associate’s Degree.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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