The goal of the City of Charlotte’s General Services Department is to guide agencies through innovative and efficient deployment of resources to meet their missions and fulfill the needs of the city in a rapidly evolving and complex environment. The Department will design and deliver expanded, shared services across departments and for the City of Charlotte to improve performance and save taxpayer money. General Services consists of capital project management, fleet services, procurement, environmental services, property management, real estate services, landscape management, and other support services.
The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
The Procurement Division Manager will manage a division responsible for the procurement and contracting of necessary goods and services for the city and other partners. Division staff include procurement agents, officers and program managers, compliance officers, asset recovery & disposal staff, and other administrative positions such as legal coordination and file administration. This position is expected to provide senior management and high-level policy and strategic direction to the division. The division manager is a member of the department’s Leadership Team, expected to contribute to the successful management of the department and the city. The division manager also works collaboratively with partner departments and consultants to ensure best delivery of procurement services.
Major Duties and Responsibilities
- Responsible and accountable for effective and efficient delivery of procurement services.
- Partner with other departments’ procurement experts in support of their service provision goals
- Provide vision and direction to the City in the areas of procurement/purchasing and contracting
- Manage and supervise staff, establish work plans, goals, and objectives.
- Exercise good independent judgment and decision making and guide staff to make decisions which reflect the best interest of the residents of Charlotte.
- Manage and motivate a group of professionals to provide effective, reliable, responsive, and innovative service.
- Establish and implement division procedures and standards including needed change in accordance with change management best practices.
- Create and implement successful strategies for team success.
- Evaluate performance related to the division’s goals and develop recommendations for future improvements.
- Establish and maintain effective working relationships with City executives, City Council, client Departments, business and community leaders and the general public.
- Provide customers (internal and external) with courteous, client focused services, expert technical advice, information, and consultation; ensuring that staff is accessible, provides seamless delivery, and responsive to needs.
- Oversee the division’s budget.
- Troubleshoot and resolve procurement problems and issues with appropriate involvement of departmental leadership and partner departments.
- Appropriately elevate issues, key decisions, and project status to leadership. Provide potential solutions to the issues, identifying opportunities and risks associated with each potential solution. Discuss proposed key decisions with leadership to ensure appropriate consideration prior to implementation.
- Demonstrate integrity, ethics, and strong political acumen.
- Demonstrate the skills and organizational intuitiveness necessary to foster citywide trust.
- Ensure technical competency of self and staff on a variety of projects.
- Meet regularly with division and department heads to understand citywide procurement/purchasing/contracting needs.
- Forecast future citywide procurement/purchasing/contracting needs.
- Review and provide quality control for significant requests for proposals (RFPs).
- Review and negotiate contracts with vendors and suppliers.
- Oversee the city’s Asset Recovery & Disposal program responsible for the storage and disposal of surplus property and rolling stock.
- Appropriately delegate tasks to program managers and other procurement staff.
- Build and maintain long-term relationships with reliable suppliers and vendors.
- Negotiate with suppliers and vendors to secure advantageous terms.
- Prepare reports for citywide leadership on best procurement practices and other relevant subjects
- Performs other duties as required.
Knowledge, Skills & Abilities
- Expert in the field of procurement, purchasing, contracting and finance
- Excellent communication skills (both verbal and written)
- Excellent customer service, collaboration, conflict management, interpersonal communication, and process improvement skills are essential
- Ability to analyze complex administrative, operational and policy issues and make sound recommendations for resolution and effective implementation
- Ability to establish and maintain effective working relationships with City executives, City Council and other public officials, business and community leaders and the general public
- Progressive leadership experience in strategic planning, policy and procedure development, team management, conflict management and corporate social responsibility
- Proactive, strong communicator, responsive, approachable, and comfortable managing conflict
- Finance and business acumen in developing capital budgets, procurement processes, contracting and financial analysis
- Ability to effectively engage in a collaborative work environment; skilled in drawing out, analyzing, and implementing the diverse ideas others.
- Computer skills at the intermediate level proficiency using Microsoft Office Suite Products (Word, Excel, Access)
- Competencies and skills leading to success include being proactive, a strong communicator, responsive, approachable and comfortable managing conflict
- Ability to perform effectively in a fast-paced/high-pressure environment
- Successful candidate must have a valid driver's license and ability to receive and maintain a City Driving Permit
- Prefer candidates that have additional training, education, experience or qualifications related to this position, especially with procurement policies and laws at a local, state and/or federal level. Prefer candidates with at least one (or ability to earn one within 18 months) of the certifications below:
- C.P.P.O. - Certified Public Procurement Officer from the National Institute of Governmental Purchasing/NIGP: The Institute for Public Procurement
- C.P.M./C.P.S.M - Certified Purchasing Manager or Certified Professional in Supply Management (Institute of Supply Management)
- Requires a four-year degree in supply chain management, logistics, business administration or a related field with a minimum of seven (7) years of experience or a four-year degree in a related field with a graduate degree in business administration, public administration, logistics, supply chain management or a related field with a minimum of five (5) years of related experience.
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Please note that all job offers are contingent
upon an applicant successfully passing a new hire background check and drug
screening. If an applicant does not pass the background screening, the
offer will be rescinded.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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