The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
This position is responsible for conducting needs assessments; analyzing data to design or select appropriate curriculum; evaluating effectiveness of training classes and programs; developing training materials; delivering training classes; negotiating, contracting, and communicating with instructors; scheduling classes; marketing classes; utilizing the Learning Management System for training administration; handling logistics for delivery of classes; and developing and managing budgets.
Major Duties and Responsibilities
- Manage New Employee Orientation program, to include: conduct needs assessment; utilize data to design curriculum; research best practices to enhance onboarding experience; develop and update program materials; work with team members to review, evaluate, modify or enhance program and materials on a regular basis; develop program schedule; facilitate weekly orientation sessions, utilize the Learning Management System (LMS) to set up curriculum, record learning and evaluations; communicate with internal instructors and department liaisons; handle logistics for delivery of classes; manage program budget
- Manage Individual Development open enrollment program and experiences to include: assess training needs; develop learning objectives; select curriculum; design and develop course content; negotiate vendor contracts; schedule classes; analyze class evaluations for quality of class; review, evaluate and modify existing program as needed for effectiveness; communicate with and give feedback to instructors; market classes; handle logistics for delivery of classes; utilize City’s financial system to manage program budget including internal billing; utilize the Learning Management System (LMS) to set up curriculum, record learning and evaluations
- Design and develop course content using virtual learning, e-Learning, and blended learning
- Design and edit SharePoint sites, maintain internal webpages related to development opportunities
- Represent HR/ODL on organizational teams
with marketing and communications materials for Organization Development and
Learning activities such as leadership conference, monthly newsletters, etc
as back-up for Organization Development and Learning Senior Specialist
Knowledge, Skills & Abilities
- Knowledge of the principles of adult education and the Instructional System Design Model required
- Presentation and facilitation skills required
- Public speaking skills required
- Ability to communicate through grammatically correct written and verbal methods required
- Intermediate level skills in the Microsoft Suite applications (Word, Excel, PowerPoint, Publisher, Outlook) required
- Working knowledge of eLearning methodologies and software (Articulate, Adobe, Canva, etc.) required
- High commitment to customer service required
- Good organizational and planning skills required
- Ability to build organizational partnerships through collaboration required
- Ability to negotiate successfully required
- Ability to work in a team environment and share decision making
- Ability to work independently as needed, taking ownership and responsibility for projects
- Ability to solve problems creatively and with initiative
- Ability to give and receive feedback openly
- Ability to recognize priorities and respond with appropriate sense of urgency
- Ability to manage multiple projects simultaneously
- Working knowledge of Organization Development fundamentals
- Bachelor’s degree in Education, Communications, Psychology, or related field preferred
- Certifications in Instructional Design, Needs Analysis, Training Evaluation, E-Learning
- Experience with Learning Management Systems preferred
- Experience designing virtual and e-Learning preferred
- Experience designing/maintaining webpages preferred
Bachelor’s degree in Education, Communications, Psychology, or related field required and 3- 5 years’ work experience in designing, delivering, and evaluating training required
Master's Degree and one year related work experience
Conditions of Employment
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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