Skip to Main Content

Damage Billing Assistant - 7 Month Assignment #2305-003400-01

Date Opened
Monday, May 15, 2023 10:40 AM
Close Date
Wednesday, May 31, 2023 11:59 PM
Charlotte Water
  • $18.00/hour
Employment Type
  • Internship


Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300,000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 23 budget is $535M and a five-year capital program of $2.5 billion.  We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council.  We value competent, skilled candidates with a customer service focus to work in a team environment.


This position provides administrative support for Field Operations Damage Team by processing damage claims and updating spreadsheets and databases for damages to Charlotte Water utilities and other utility damages made by Charlotte Water crews. Work involves researching and analyzing data; filing damage claims and responding to denials; verifying accuracy of cost summaries; talking to Damage Investigators concerning damages; preparing documents and reports; supporting invoicing processes; maintaining databases and spreadsheets; coordinating meetings, maintaining related files; and providing customer service.

The intern must be able to commit to the full seven-month assignment and be available to work a designated weekly/hourly schedule. The training will include exposure to Charlotte Water Field Operations division in addition to gaining job readiness skills.

Major Duties and Responsibilities

Applicants for this position learn the following tasks as it pertains to the daily work:

Conducts research and analyzes data regarding damages using maps, photos, and the NC811 system.
Edits and updates that information into spreadsheets.
Processes and compiles information from the damage investigator into a claim for Risk Management.
Responds to emails and contacts Risk Management.
Provides customer service to internal and external customers. 
Performs special assignments for management; participates in special projects; and prepares periodic and special reports as requested. 
Performs administrative tasks such as word processing, completing spreadsheets, creating PowerPoint, copying, filing, faxing, entering data, making calculations, and processing mail. 
Works as member of a team. 
Performs research of information; enters data; extracts data for analysis; and prepares, maintains, and produces lists, tables, and reports as requested. 
Performs other related job duties as assigned.

Minimum Qualifications

High School Diploma or GED
Valid North Carolina Drivers’ License 

The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects.
The following physical abilities are required: balancing, climbing, crouching, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, expressing ideas by spoken word, shouting above noises, visual acuity in data/color/observations/ equipment, and walking on uneven surfaces.

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Assigned mentor/trainer; workplace-ready certification, financial literacy, career pathing,, wellness programs, on-site gym


$18.00 per hour 

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

If you have technical issues submitting your application, click here.

Table displaying apply links.